Site Reliability Engineer

Engineering Full-Time Raleigh, North Carolina ReqID:4775


Envestnet refers to the family of operating subsidiaries of the public holding company, Envestnet, Inc. (NYSE: ENV). Envestnet is a leading independent provider of technology‐enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid‐sized financial advisory firms and larger financial institutions. Envestnet's technology is focused on addressing financial advisors' front, middle, and back‐office needs. Envestnet is headquartered in Chicago.


Job Description Summary


Envestnet is seeking a talented and passionate Incident Manager to join the Site Reliability Engineering team. If you love the idea of working for a FinTech company with the environment and excitement of a start-up where you are making everyday impact, then read on.


Job Responsibilities:

  • Identifying, managing, and resolving time sensitive escalations.
  • Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
  • Leading all efforts across troubleshooting teams to rapidly restore service during outages or performance degradations.
  • Optimizing troubleshooting efforts through automation, alert monitoring, and creating executable runbooks.
  • Identifying recurring trends associated with incidents using software monitoring platforms.
  • Conducting incident postmortems to determine summary of events, root cause, and preventative measures.
  • Supporting end users with rotating on-call schedules in a 24/7/365 global support structure; some weekend and holiday shifts required.


Must Have:

  • Bachelor’s degree in Computer Science or related field.
  • 1-3 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment.
  • Knowledge of ITSM fundamentals, including Incident, Problem, and Change Management.
  • Experience utilizing modern observability and monitoring tools such as New Relic, Splunk, PagerDuty, ServiceNow, and Jira.
  • Front and back-end scripting knowledge, such as Java, Shell, Python or Perl.
  • Exposure to networking, load balancers, MessagingQ, and SQL or Oracle database fundamentals.
  • Ability to think critically and logically, with the vision to work both tactically and strategically.
  • Exceptional bias for action – willing to move quickly and decisively to resolve an incident.
  • Demonstrated problem solving and decision-making skills.
  • Exceptional written and verbal communication skills.


Nice to Have:

  • Advanced degree in Computer Science related field.
  • 3-5 years or more of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment.
  • 1-3 years of experience working in the FinTech industry.


Why Choose Envestnet:

  • Be a member of a leading financial services and products innovation company
  • Competitive Compensation/Total Reward Packages that include:
    • Health Benefits (Health/Dental/Vision)
    • Paid Time Off (PTO) & Volunteer Time Off (VTO)
    • 401K – Company Match
    • Annual Bonus Incentive
    • Tuition Reimbursement
  • Working on global projects with team members all over the world!
  • Opportunity to work with top tiered clients, global 500 companies and startups
  • Work with diverse, energetic, team members who respect each other and celebrate differences
  • The best work location with unlimited snacks!


Envestnet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.