Customer Service Representative - Miami

Customer Service Miami, Florida


Description

Customer Service Representative - Duties and Responsibilities:

  • Work with interested clients to help them understand program specifics and assist them with their applications.
  • Be active in contacting prospective Clients, Contractors and any other determined potential business source as directed. 
  • Coordinate with funding department, underwriting department, and sales team to obtain all necessary documentation as required. 
  • Assist sales team as needed to ensure that projects move through all steps of the process in a timely manner. 
  • Update and track daily project reports.
  • Assist in development and maintenance of department policy and procedure documents and forms.
  • Act as a resource for district staff or contractors to handle any questions, troubleshoot projects or assist in prospective business. 
  • Other Duties as assigned.
Customer Service Representative - Skills and Experience:
  • High School Diploma + 5 years work experience or BS/BA
  • Experience with phone sales or customer service required.
  • Experience within banking, mortgage banking or consumer finance industry preferred.
  • Proficient in Microsoft Word, Excel and PDF Conversions and generally good computing skills.
  • Ability to independently manage daily tasks and short-term projects.
  • Highly organized and attention to detail is a must with strong analytical skills. 
  • Must have excellent communication skills.
  • Fluency in English is a must, and fluency in Spanish and/or Creole is strongly preferred.

Position Type, Expected Hours of Work, and Travel:

  • This is a full-time position.
  • Days and hours of work are:
    • 3:00 p.m. – 11:30 p.m.       
    • Monday, Tuesday, Thursday, Friday, Sunday  - Wednesday & Saturday off
  • No travel is expected for this position.

Work Environment and Physical Demands:

  • This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets.
  • Work environment is indoors with majority of time spent sitting at a desk.
  • Ability to stand, bend, stoop, sit, walk, twist and turn.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to use a computer keyboard and calculator.