Financial Systems Business Process Manager, Procure-to-Pay

Finance Charlotte, North Carolina Raleigh, North Carolina Morrisville, North Carolina


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem is the leading global provider of efficient and sustainable water technologies and our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. 

We are committed to social responsibility and corporate citizenship through our Xylem Watermark program, where colleagues volunteer their time and talent to provide and protect safe water resources for communities around the world, deliver disaster response, educate children, and raise global awareness about critical water issues. Innovation, diversity and inclusion are also key to our culture.

Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. We develop and provide technologies that improve the way water is used, managed, conserved and re-used. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.

The Role: Xylem is looking for a Finance Systems Business Process Manager, Procure-to-Pay (P2P) to support our current and future state P2P application, provide on-going support, and develop enhancements. You will interact with our team of finance, accounting, global process owners, and IT professionals to manage/grow the company’s P2P Platform.

This position requires knowledge of financial business processes with a strong emphasis in the Procure to Pay area, application and system design, training, and ongoing support.

Essential Duties/Principal Responsibilities:

  • Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems.
  • Design and configure The Procure-to-Pay (P2P) System to account for new process requests/requirements that may arise; implement efficient, effective and user friendly processes within The Procure-to-Pay (P2P) System
  • Resolve escalated issues related to configured processes in The Procure-to-Pay (P2P) System
  • Review major release notes for The Procure-to-Pay (P2P) System and provide delta assessment and impacts.
  • Produce, maintain and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
  • Partner with Integration teams responsible for development and support of The Procure-to-Pay (P2P) System integrations with interfacing systems.
  • Create training materials and conduct assist in or be able to lead The Procure-to-Pay (P2P) System user training.
  • Perform day-to-day tasks that involve ongoing support of the system.
  • Promotes user adoption by improving usability.
  • Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
  • Utilize strong functional knowledge across Procure to Pay functions, including supplier on-boarding, purchase requisitioning, sourcing, invoicing, and payables.
  • Manage As-Is and To-Be business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
  • Create a positive business relationship with key business stakeholders
  • Maintain relationship with the Regional Super Users of The Procure-to-Pay (P2P) System
  • Influence up / down stream processes with Executive leaders, peers, and suppliers
  • Work in partnership with IT to obtain and commit necessary resources at the appropriate time, level, and expertise to support any IT related items required for the system.
  • Maintain relationship and Collaborate with the Global and Regional Process Owners
  • Engage with The Procure-to-Pay (P2P) System user group/s to gather information around process improvements other The Procure-to-Pay (P2P) System customers are implementing
  • Prioritize and escalate issues efficiently for prompt resolution

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Experience with Procure-to-Pay (P2P) platforms such as Leading ERP (P2P) modules, Coupa, Ariba, Catalyst or Smart by GEP as a technical owner, implementer, or system administrator with strong functional knowledge.
  • Experience implementing of P2P systems and knowledge of implementation Life-cycle
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues
  • Experience in Process Improvement
  • Acting as a liaison between internal associates and external suppliers to resolve concerns
  • Familiarity with compliance and governance controls.
  • Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
  • Preferred – Finance and or Procurement background
  • BA or BS degree in Business, Finance, IT or equivalent work experience

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.