Human Resources Shared Services Representative

Human Resources Bangalore, India


Xylem zīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Human Resources Shared Services Representative is responsible for all transactional input, reporting and systems related tactical support for employees and the Human Resources function. This position responds to employee inquiries and requests, identifies issues and escalates as needed. In addition, this position is responsible for performing the duties and responsibilities with minimal supervision and instruction at a high degree of accuracy with superior customer service.  

Essential Duties/Principal Responsibilities:

  • Performing transactions in various HR systems: Workday, Jobvite and others
  • Initiate onboarding, beginning with pre-hire screening and ending with all compliance and informational new hire information in a completed status, including completing I9 and E-Verify step.
  • Review change of personal information requests and approve in systems after verifying documentation is received.
  • Work with GFSS to ensure timely and effective data transfer between the teams and systems, as appropriate.
  • Escalate/triage issues or queries to Shared Service Representatives, Business Partners and/or COEs as needed.
  • Participate in enterprise-wide projects such as HR system upgrades or implementation of new HR technology regionally/globally, including testing and training, as needed.
  • Collaborate effectively with team members in order to execute tasks and fulfill key deliverables within Global Business Services function in order to develop credibility, supporting and backing up Global Business Services peers as needed.
  • Provide customer service support for software inquiries, password resets and general reports.
  • Supports audits including internal audits, external audits and internal compliance reviews.
  • Provides data as requested to support internal investigations, regulatory compliance reviews and other reviews.
  • Implements and maintains data privacy contractual framework as required.


  • Provides feedback to assist in developing client services improvement projects (e.g. improve Tier 1 communications, Knowledge base content updates…).
  • Provides language translation support (clarify global level and audience: Mgr. English sufficient or Ee. local language)

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Ability to work independently and function well in a team and matrix structure
  • Ability to act independently and quickly solve problems, make decisions with a strong customer oriented focus
  • Embraces change and demonstrates ability to operate as an agent of change
  • Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
  • Treat highly confidential information with utmost integrity
  • Ability to develop and deliver relevant, effective training programs to targeted audiences
  • Excellent interpersonal, communication (written & verbal), and customer service skills

Preferred Qualifications:

  • 3+ years of related experience in an administrative support/customer service role
  • Associate’s or Bachelor’s degree in Business Administration, Human Resources, or related field
  • Demonstrated knowledge of principles and practices of human resources practices, state and federal labor laws and regulations

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.


Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend, and move about the facility
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.