Financial Systems Business Process Manager, Procure-to-Pay

Finance Charlotte, North Carolina Raleigh, North Carolina Morrisville, North Carolina Any Location, United States Atlanta, Georgia Miami, Florida Chicago, Illinois Rye Brook, New York Boston, Massachusetts Orlando, Florida New York City, New York Austin, Texas Washington DC, District Of Columbia San Francisco, California San Diego, California Dallas, Texas Cincinnati, Ohio Pittsburgh, Pennsylvania Detroit, Michigan Phoenix, Arizona


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots.

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration, and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

The RoleXylem is looking for a Finance Systems Business Process Manager, Procure-to-Pay (P2P) to support our current and future state P2P application, provide on-going support, and develop enhancements. You will interact with our team of finance, accounting, global process owners, and IT professionals to manage/grow the company’s P2P Platform. 

Essential Duties/Principal Responsibilities:

  • Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems.
  • Design and configure The Procure-to-Pay (P2P) System to account for new process requests/requirements that may arise; implement efficient, effective, and user-friendly processes within The Procure-to-Pay (P2P) System
  • Resolve escalated issues related to configured processes in The Procure-to-Pay (P2P) System
  • Review major release notes for The Procure-to-Pay (P2P) System and provide delta assessment and impacts.
  • Produce, maintain, and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
  • Partner with Integration teams responsible for development and support of The Procure-to-Pay (P2P) System integrations with interfacing systems.
  • Create training materials and conduct assist in or be able to lead The Procure-to-Pay (P2P) System user training.
  • Perform day-to-day tasks that involve ongoing support of the system.
  • Promotes user adoption by improving usability.
  • Responsible for first contact resolution (FCR) for user raised questions and issues, always maintaining a sense of urgency, providing excellent user experience and efficiency
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop, and deliver business and technical solutions to customer satisfaction.
  • Utilize strong functional knowledge across Procure to Pay functions, including supplier on-boarding, purchase requisitioning, sourcing, invoicing, and payables.
  • Manage As-Is and To-Be business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating, and optimizing processes.
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop, and deliver business and technical solutions to customer satisfaction.
  • Create a positive business relationship with key business stakeholders
  • Maintain relationship with the Regional Super Users of The Procure-to-Pay (P2P) System
  • Influence up / down stream processes with Executive leaders, peers, and suppliers
  • Work in partnership with IT to obtain and commit necessary resources at the appropriate time, level, and expertise to support any IT related items required for the system.
  • Maintain relationship and Collaborate with the Global and Regional Process Owners
  • Engage with The Procure-to-Pay (P2P) System user group/s to gather information around process improvements other The Procure-to-Pay (P2P) System customers are implementing
  • Prioritize and escalate issues efficiently for prompt resolution
  • Participate in Xylem Watermark activities.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Experience with Procure-to-Pay (P2P) platforms such as Leading ERP (P2P) modules, Coupa, Ariba, Catalyst or Smart by GEP as a technical owner, implementer, or system administrator with strong functional knowledge.
  • Experience implementing of P2P systems and knowledge of implementation Lifecycle
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues
  • Experience in Process Improvement
  • Acting as a liaison between internal associates and external suppliers to resolve concerns
  • Familiarity with compliance and governance controls.
  • Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
  •  Preferred – Finance and or Procurement background
  • BA or BS degree in Business, Finance, IT, or equivalent work experience


Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Work is generally conducted in an office environment and manufacturing factories when visiting suppliers.
  • Regularly required to sit, stand, walk, reach with hands and arms, and move about the facility.
  • Ability to use hands and fingers dexterously to operate office equipment.
  • Regularly required to listen, talk to, and see employees on a daily basis.
  • Vision abilities required by this job include close vision.
  • Work may require lifting less than 20 - 25 lbs.
  • Employee use of personal protective equipment (PPE)  


Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Manufacturing floor: work performed within manufacturing production areas such as assembly lines, fabrication, welding, etc.
  • Standard weekly job hours: 40 hours
  • This is a remote role

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

This position can be based and performed in any location in the United States, except Colorado