Field Sales Engineer- ICA- Southern Region

Sales Basingstoke, United Kingdom Farnborough, United Kingdom


Xylem is a leading water technology company committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. In a world of ever-growing challenges, Xylem delivers innovative water technology solutions throughout the cycle of water. Our technological strength across the life cycle of water is second-to-none. From collection and distribution to reuse and return to nature, our highly efficient water technologies, industrial pumps and application solutions not only use less energy and reduce life-cycle costs, but also promote sustainability.

With a diverse global workforce operating in more than 150 countries around the world, Xylem’s brands have market-leading positions, a winning reputation and a proud heritage built over 100 years in the industry.

Job Summary

To procure business, frameworks, contracts, projects & specification sales for Instrumentation, Control and Automation (ICA) on behalf of Xylem Water Solutions UK Ltd and increase the Xylem brand profile within the all UK markets, specifically in the South East and South West region.

Essential Duties/Principal Responsibilities:

  • The position is for a ‘Field Sales Engineer’ to cover Instrumentation, Control and Automation equipment  within the South East and South West Region of the UK, and comprises the following activities;

  • The position will be responsible for the development of business created within all Markets (Service Sales) and to ensure maximum gains in share of wallet by offering all Xylem products and services which include;

  • ICA Telemetry Products & Services,

  • In addition to the above, the position will also be responsible for the development of business created within the Water Utilities, Infrastructure, Industry and Building Services as well as Contractors and Consultants for both Product Sales and Service Sales as detailed above.


  • The incumbent will be tasked within Water Utilities in the region with identifying & exploiting new frameworks, existing frameworks/sales, opportunities, new applications and support to ensure that Xylem is further recognised within the water utilities and its Contractors/Consultants to enable Xylem UK to further develop high level relations to procure incremental business by securing new contracts and by outperforming our competition.

  • To work in close co-operation with the Muni / Non Muni / Building Services Sales field sales engineers, product champions i.e. Treatment, Clean & Waste Water Products in developing the sales growth through Contractors, Engineering design consultants and contacts in line with Xylem Water Solutions Strategy.   This to include both product and service sales revenue, with a clear focus on market business development for short, medium and long term projections.

  • The requirement will be to work with the local Xylem Service Area Manager & Service Teams to ensure above market rate growth whilst ensuring an aligned and channeled approach.

  • To develop and maintain any Xylem Framework Agreement performance and key stakeholder relationships within the Water Utility arena as well as the Infrastructure contractor market and work in partnership with these to ensure maximum gain in share of wallet and delivery performance is achieved.

  • To develop new framework agreement opportunities that suit the Xylem ICA Product/Service capability by developing new relationships within the customer base stakeholders by working in partnership with them to ensure Xylem are in a strong position to win and maximise the potential gain in share of wallet.

  • To develop and maintain Account Plans and Call Plans for both the Municipal and Infrastructure sectors which will include Contractors, Engineering Design Consultants, Infrastructure owners and end user contacts to ensure they are being followed, supported and developed by the business in order to drive growth and sustain the strong relationships already in place, thus bringing them closer to Xylem.

  • To proactively develop and maintain key contracts within the Water Utilities, Contractors and Infrastructure Customers ensuring discounts/rebate schemes are in place where applicable and are up to date.   The discounts/rebate schemes will need to be coordinated with the Xylem back office to ensure correct accruals of fees and discounts are applied as appropriate.

  • To actively manage the Regional ICA Sales Budget whilst identifying growth areas to enhance set budgets.

  • To research and maintain market intelligence, including information on competitors and price levels to assist in day to day decisions and the formulation of strategy and budget planning regarding the allocated markets and products. 

  • To monitor competitor performance on Frameworks whilst developing strategic plans for new upcoming frameworks.

  • Operate a 60/20/20 weekly working ethos, 60% managing existing customers/accounts, 20% Prospecting new customers/opportunities and 20% quote follow-ups, diary management and admin.

  • Ensuring customer accounts are managed effectively from a Finance perspective by working closely with Xylem Accounts department to ensure accounts do not become overdue and that measures are in place to monitor customer payments.

  • Ability to organise, facilitate and deliver Product/Service Presentations, Lunch & Learns etc. direct to all Customer variants.   Ability to organise customer events such as innovation days, site visits, factory visits and other associated customer facing events as part of the annual marketing plan or the strategic customer business plan for the region.

  • Any other duties, within your capabilities, as required by Management.  i.e. Dispute resolution, troubleshooting customer issues, managing customer complaints, reacting to customer emergency requests.


  • Continuous Improvement Mindset.
  • Leading by example, a ‘can do’ attitude.
  • Cross-Business Collaboration (i.e. Xylem Service).
  • Embracing and Managing Change.
  • Customer Responsiveness & Intimacy.
  • Market knowledge & Intelligence.
  • Developing ‘Own Capability’ Mindset (i.e. Training).
  • Sales Acumen & execution.
  • Embracing Ownership & Accountability.
  • Ability to Forecast Future Order Intake.
  • Sales Strategy Planning & Business Development.
  • Priority Management Mindset.

Key Relationships:

  • External: Collaborate with other sales departments in Region (Building Services & Industry, PPS & PPM and Service Sales for optimum gain with minimal duplication or unnecessary conflict.

  • Internal: Coordinate efforts along-side our internal support functions such as Internal Sales, Internal Tendering, Engineering Department, Service, Finance & Accounts etc.

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

  • At least 3 years working in the Municipal / Infrastructure Sector or adjacent markets.
  • At least 3 years working in a Sales position within the Instrumentation, Control and Automation sector
  • Engineering or Business qualification that will compensate that level of expertise.
  • Must have a good understanding of Windows based computer programs, in particular Excel.
  • Experience of using a proprietary CRM system (preferable).
  • Existing contacts & relationships with relevant Water Company(s), Design Engineers and Key Tier 1 / M&E Contractors (preferable).
  • Current or previous membership of relevant industry bodies (e.g. British Water, BPMA) (preferred).
  • Full driving license (preferably clean).
Additional Information:

Physical Demands

  • No physical demands are required to carry out the role, sufficient vision is however necessary to drive a car and operate a computer (with glasses if necessary).   Requirements to attend Water Company operational sites and Infrastructure sites will be a requirement, therefore certain H&S accreditations such as Confined Space Training etc will be a requirement, although training will be provided, along with refresher training.

Work Environment

  • As this role is over 100% field based, the employee will be expected to travel (car and public transport) and work remotely. (The Company will supply necessary equipment (e.g. laptop and mobile phone)).

Standard weekly job hours:

  • 08:30-17:30 Monday to Friday are typical hours, however travel to and from locations may well increase the working hours per day.