Internal Sales Support Analyst

Sales Letchworth, Hertfordshire


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.


If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.


We Offer You More Than Just “A Job”


  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

Job Summary

An opportunity to work with the Xylem Analytics sales team supporting sales and customers. The role of inside Sales Support will work within the Xylem Analytics UK office in Letchworth. Work will include quotation support for technical specialists, customer calls / zoom / MS Teams meetings, demonstration stock requests, checking availability of stock from the warehouse and Xylem manufacturers, updating customers on orders / shipments, closing out opportunities within Salesforce CRM

Within Sales Department

  • Quotation Support for Technical Specialists (standard products from YSI, SonTek & Aanderaa).
  • Maintain general sales in-box, qualify and pass leads to sales team
  • Sales reporting as required
  • Telephone triage, discuss application with customer and either provide direct response or past to technical specialist (Standard products)
  • Sales support inc demo kit requests (all brands)
  • Checking stock levels for urgent orders (all brands)
  • Updating customers on orders / shipments (all brands)
  • Aligning Salesforce and 4D to ensure opportunities are closed as won / lost (all brands)
  • Checking pricing on ERP system and entering new products when released
  • Log complaints from customers
  • Participate in sales meetings and reviews

Additional Responsibilities:

  • Assist with Linkedin / Twitter social media posts
  • Involvement with exhibitions as required

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

  • Technical or application history in the Environmental monitoring market
  • Previous inside sales support experience
  • Computer skills (MS Office / Salesforce / Zoom)
  • Social Media skills (Linkedin / Twitter)

Preferred Qualifications:

  • A level in relevant studies
  • Relevant degree preferred
  • Previous experience in a similar role