Business Systems Analyst

Information Technology Morrisville, North Carolina Raleigh, North Carolina


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Sensus, a Xylem brand, is seeking to hire a Business Systems Analyst to join their Morrisville based Professional Services team.  As a member of the Sensus Professional Services Team, the analyst will work with Utility customers to gather and document software and integration requirements as well as use cases. This individual will work closely with the customers to ensure that design and deliverables are meeting requirements and expectations. The successful candidate will have the ability to multi-task and work on multiple projects simultaneously in a fast paced, fluid environment. This individual will have experience interacting with clients and software development teams.

Essential Duties/Principal Responsibilities:

  • Meet with Utility customers to gather and document requirements and use cases for data access and share best practices for obtaining the required information.
  • Act as a liaison between business users, software engineering and distributor partners
  • Assist Utility customers accessing and using data stored within Xylem systems.
  • Manage software and integration projects from planning through implementation
  • Coordinate activities and ensure effective communication to Utility customers, distributor partners and within project team
  • Facilitate adoption of the Scrum framework, may include daily scrum, sprint planning, backlog refinement, sprint reviews and retrospectives.
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor's degree in Information Technology, Business Administration or related field.
  • 2 years’ customer facing experience
  • Working knowledge of BI tools such as Apache Superset and Power BI
  • Excellent Planning and organizational skills - the ability to manage many projects at varying stages of progress.
  • Strong requirements gathering – The ability to accurately document a customer’s concerns or requests for functionality, including use case development and Statements of Work (SOW)
  • Excellent Communication skills - the ability to communicate project requirements and status to the Utility, Distributors and Vendors.
  • Strong Presentation Skills - The ability to communicate data access concepts and details to Utility customers of varying skill levels
  • Ability to take on responsibility and function under minimal supervision.
  • Participation in Xylem Watermark volunteer activities
  • Proficiency in writing complex SQL queries and dashboards preferred.
  • Hands on experience with Agile processes, principles and values with software development teams preferred.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours
  • Travel up to 10%

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.