Manager, Global Network Services (EMEIA & APAC)

Information Technology United Kingdom Basingstoke, United Kingdom


Xylem |ˈzīləm|   
1) The tissue in plants that brings water upward from the roots;   
2) a leading global water technology company.   
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.   
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.   

Manager, Global Network Services (EMEIA & APAC) 

Responsible for planning, organizing, managing and providing guidance and direction to the Network Services team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems.  Manage a team of network engineers to ensure consistent, reliable, high-performing and available systems to our customers. Responsible for customer interaction/communication and managing team to contractual SLA’s    


  •  Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure.
  • Responsibility for Incident Management, Problem Management, Monitoring Response and Reporting/Metrics.
  • 24/7 responsibility for network (voice and data) availability.
  • Build, develop, and lead local and remote team of technical network team resources.
  • Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
  • Build, develop, and lead problem management process to ensure long-term network performance and stability.
  • Define processes and controls providing on-call support.
  • Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
  • Drive a continuous improvement environment.
  • Provide expert root cause and corrective action leadership to resolve all operational issues found across network infrastructure and hardware platforms.
  • Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis.
  • Provide senior management with detailed reviews and reports of service disruptions, metrics, and launch plans.
  • Participate in design and production deployment of new networking solutions or updates to existing environments.
Everyone's equal value  
We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.  
Feel free to visit us at  

We look forward to receiving your application in English. Please note that we will be interviewing continuously, which means that we may close the application process if we find the right candidate.

If you have any questions regarding this position, please contact Recruiter Leila Sayyad, [email protected].