Staff Engineer Region Supervisor
Descrizione
The Role: Staff Engineer Region Supervisor is responsible for supervising the day to day operations, in a specific region, of the engineered solutions support team for the Americas Commercial Team (ACT). They shall supervise the Application Engineering team that performs a diversified range of engineering functions for pre and post sales technical support and implementation of complex projects, applications and solutions while ensuring the execution of the full process on Engineered to order requests
CORE RESPONSIBILITIES:
- Responsible for supervising a regional Engineered Solutions team (Application Engineering team).
- Administer and balance workloads. Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow. Ensure the volume of work produced meets product/service standards and exceeds quality standards.
- Provide technical support and information on a timely basis covering the range of Xylem product offerings and solutions for both direct and distribution sales.
- Guidance Given/Assignments Received: Assignments are received in task-oriented terms. Provides direction to subordinates using established policies and precedents. Work is reviewed for soundness of judgment and overall quality and efficiency.
- Policy Involvement: Administers and executes policies and procedures that typically affect individual subordinate employees.
- Supervisory Relationships: Accomplishes tasks mainly through direct supervision of experienced exempt employees who exercise latitude and independence in their assignments. Responsibility for a single team and serves as first line supervisor.
- Operations Involvement/Direct Work Involvement: Focuses on mentoring, coaching, and coordination. Responsible for the day-to-day operations and supervision of a team of Application Engineers. Plan, direct, supervise, and evaluates workflow. Coordinate work activities to achieve the volume expected to meet operational requirements. Recognize and recommend operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special applications/solutions based on customer need. Shall make hiring decisions in conjunction with the Engineered Solutions Supervisor, and conduct performance evaluations.
- Impact: Ensures that all work is completed fairly, effectively, efficiently and in accordance with laws (for team). Develops improvement plans in response to internal or external feedback.
- Liaison: Majority of liaison is on internal basis with subordinates and supervisors at equivalent level or one level higher. Liaison normally involves matters related to day-to-day supervision of the Application Engineering team.
- Scope: Supervises a team of front-line professional/exempt Application Engineering staff; first level manager of a work team. Typically, without direct budget or hire/fire authority (but involved with hire/fire recommendations and process in conjunction with Engineered Solutions Manager and HR). Trains and develops associates within department.
- Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
- Willingness and ability to provide superior customer support at all times.
- Ability to effectively communicate verbally and in writing.
- Strong problem-solving and negotiation skills.
- Effective interpersonal skills with customers, coworkers and management team
- Strong teamwork and organizational skills with the ability to multi-task.
- Proficiency in Microsoft Office products and the use of computer applications.
- Bachelor Degree in Engineering required
- 3-5+ years’ of relevant experience
- 1-3+ years’ experience in managing a team
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Light lifting of 20-25 pounds.
- Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
- Regularly required to listen, talk to, and see employees and customers on a daily basis
- Intermittent exposure to job site conditions; e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.; intermittent exposure to shop noise and fumes.
- General office environment and use of phone and computer equipment.
- Travel as required to fulfill the duties listed above or as required by the Company.
- Standard weekly job hours: 40 hours