Inside Sales Representative

Sales Philadelphia, Pennsylvania Norwich, Connecticut


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Inside Sales Representative will provide technical and commercial support for new equipment and aftermarket services quotes to internal and external customers. Work efforts of low to moderate level of technical expertise such as specification review, product selection and order feasibility will be required. Engagement in special projects to support continuous improvement to increase productivity and reduce cycle time for customer support while increasing customer service level.

Essential Duties/Principal Responsibilities:

  • Provide commercial support and use available quotation and Enterprise Resource Planning (ERP) tools as well as communicate with related internal customer and vendor contacts
  • Develop technical depth and understanding of Xylem product and application knowledge
  • Provide inquiry to order commercial support with activities including solicitation of vendor quotes and customer quotation development and sales pipeline support.
  • Support to sales representatives by providing pre-sales technical and commercial support with activities including: basic level Application Engineering support to internal customers with design and proposal of our systems; specification review for the purposes of identifying and facilitating pre-bid needs; and related follow up work that includes product selection, solicitation of vendor quotes, and customer quotation development
  • Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs
  • Create customer service experiences for internal customers
  • Assist Sales Region with the achievement of sales targets and budgets;
  • Initiate customer contact by telephone and/or email
  • Daily Internet scanning in the research of new projects;
  • Provide assistance, as required, with other day-to-day customer support activities
  • Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions
  • Assume other duties and responsibilities as required
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • 2-4 Year college degree in a technical or engineering field
  • Basic knowledge of electrical and/or mechanical work
  • 0-2 Years’ experience in Municipal, Industrial or Engineering market Technical knowledge as it relates to the understanding of engineered solutions equipment and related tools
  • Ability to gain expertise in Xylem required product configuration and selection tools
  • Strong customer service skills
  • Good collaborative and communication skills (written and verbal)
  • Detail oriented with strong organizational and task management skills
  • Ability to manage multiple projects
  • Ability to work with diverse workforce and customer base
  • Proficient in Microsoft Office

Preferred Qualifications:

  • Experience with Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
  • Continuous improvement, lean practices, value stream mapping and waste elimination experience

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.