Associate Application Engineer

Engineering Lubbock, Texas


Description

We’re Hiring an Applications Engineer!  

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark

THE ROLE: The Applications Engineer will be responsible for providing cordial, timely, and accurate Vertical Turbine Pump product and order support. This role will collaborate with other technical and engineering groups, production, and sales to understand the needs and desires of the customers and provide them with service levels that meet or exceed customer expectations. 

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

  • Provide Applications Engineering support to channel partners, distributors and end users.
  • Provide optimal design selections based on customer requirements.
  • Estimate project costing and negotiate lead times.
  • Collaborate with purchasing team and other stakeholders to obtain costing for components as required.
  • Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
  • Develop technical depth and understanding of Xylem products and applications.
  • Support submittal development
  • Collaborate with other technical and engineering groups to provide the required customer solution.
  • Proactively anticipate and mitigate risk.
  • Provide timely responses to inquiries.
  • Meet or exceed established SLA and required metrics.
  • Be easy to do business with
  • Support timely order entry, deliverables and order status.

QUALIFICATIONS: 

  • Bachelor’s degree in engineering required.
  • One to five years related experience with rotating equipment preferred.
  • Knowledge of pump hydraulics, mechanics and construction
  • Excellent interpersonal relationship building skills with strong verbal and written communication skills.
  • Experience with a Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP) tools

PLUSES: 

  • Salesforce, MathCAD, and Pump selection software experience is a plus.
  • Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.   

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.