Service Manager
Stellenbeschreibung
Position Summary
Provides tactical and strategic level management and leadership to field service professionals at a lager site and/or multiple locations.
What we can offer you
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
- Health, dental, and vision insurance
- Unlimited PTO
- Generous retirement plan
- Employee wellness program
- Rewards and recognition program
Core Responsibilities and Tasks
• Creates and maintains safe working environment and cultures within the organization
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Translates customer requirements into workforce plans and objectives
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, development of employees
• Provides day to day direction of fundamental task
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Translates customer requirements into workforce plans and objectives
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, development of employees
• Provides day to day direction of fundamental task
Organization Impact:
• Operational management
• Autonomy to make decisions that impact divisional span of control
• Responsible for customer management and retention in area/scope,
• Financial contract and operations impact at planning/strategic level
Position Requirements
FORMAL EDUCATION:
Required:
• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree
Required:
• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree
KNOWLEDGE & EXPERIENCE:
Required:
• 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
• 3 years of leadership or management experience
• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
• Ability to communicate up, down, across teams
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
• Ability to defuse customer situations or internal issues
• Able to pass a credit check
Required:
• 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
• 3 years of leadership or management experience
• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
• Ability to communicate up, down, across teams
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
• Ability to defuse customer situations or internal issues
• Able to pass a credit check
DRIVING REQUIREMENTS:
• Able to operate a company vehicle
• Able to pass driver requirements which include:
• Driver Application for Employment
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• Copy of Driver’s License (Front and Back)
• Copy of Medical Certificate
• Able to operate a company vehicle
• Able to pass driver requirements which include:
• Driver Application for Employment
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• Copy of Driver’s License (Front and Back)
• Copy of Medical Certificate
Additional Details
• Receives coaching and guidance from senior management
• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills
• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills
TRAVEL REQUIREMENTS: 50% or more