Service / Rental Manager
Description
Job Title: Service Team Manager
Company: Xylem UK
Location: Warrington, Cheshire
About Xylem: Xylem is a leading global water technology company committed to solving water challenges through innovative solutions. With a strong emphasis on sustainability, we provide products and services to efficiently transport, treat, and test water, making a positive impact on communities and the environment.
Job Description: As a Service Team Manager at Xylem UK, you will play a pivotal role in ensuring the reliable delivery of high-quality service to our customers. With 24/7 responsibility for the management of Service and Rental functions in your designated area, you will lead, develop, and performance manage a specialist team. This role involves collaboration with various teams, financial management, and a focus on customer satisfaction and safety.
Key Responsibilities:
- Lead and develop the Service team, fostering a positive work environment.
- Meet sales, cost, and operating income budgets, collaborating with Finance and Sales teams.
- Drive continuous improvements in customer satisfaction through process enhancements.
- Ensure compliance with Xylem policies and procedures, with a strong focus on Health and Safety.
- Optimize resource utilization by working closely with the scheduling team.
- Manage fleet operations, ensuring vehicles are well-equipped, operated safely, and properly maintained.
- Support employees in effectively using the ServiceMax system.
- Ensure accuracy in timesheets, expenses, invoices, and reports.
- Deputize for the Area Manager and other Service Managers when required.
Qualifications:
- Proven experience in a leadership role, preferably within a service-oriented industry.
- Strong financial management skills, with a track record of meeting targets.
- Excellent communication and collaboration skills.
- Familiarity with Health and Safety regulations and compliance.
- Experience in optimizing resource utilization and managing customer accounts.
- Proficiency in using service management systems (e.g., ServiceMax).
How to Apply: If you are a proactive and results-driven leader looking to make a positive impact in the water technology sector, we invite you to apply.
Xylem is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We encourage candidates from diverse backgrounds to apply.
Join Xylem and be part of a team making a difference in water technology!