Automation & Digital Services Project Management Manager

Project Management Charlotte, North Carolina


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role:

This position will primarily be focused on two elements of project management – Project Engineering / Design and Field Project Delivery.  In both cases, it will be to enable and support both the Branch and Distribution Channel.  This role will be focused on the delivery of designated projects.

The role will be part of a team that strives to achieve overall company goals in terms of revenue and profitability, image, reputation, risk management. The Project Management Manager will require strong leadership and influence skills to not only manage the direct team, but also collaborate with peers and upper management across the Xylem organization to successfully execute projects

Essential Duties/Principal Responsibilities:

  • Personally or through other company resources, develop detailed Xylem product and application knowledge
  • Capability to manage team members in various geographic locations
  • Identify department training gaps/needs and create/update necessary collateral for the team with ability to track and manage development of team and individual capabilities
  • Ensure team has deep knowledge and training on best in class project scheduling, budget optimization, customer & partner communication, and risk assessment/mitigation
  • Ensure team has detailed knowledge of municipal and industrial project execution structure (direct projects, general contractors, consultants, design-build, etc.)
  • Develop streamlined processes to collect necessary information from local sales company engineering and service to support projects
  • Develop and implement department metrics to measure group efficiency, such as performance to established project schedule, margins/budget, risks as well improved sales forecasting for Xylem management/finance
  • Drive a culture that is highly responsive to both internal and external customers and which provides accurate, comprehensive and timely information 
  • Work with sales and Customer Relationship Management (CRM) system to track project funnel to understand and evenly distribute projects
  • Work with vendors and supply chain / purchasing teams to ensure that lead times are identified and accounted for to ensure products and services that are key to overall project success are ordered in a timely manner.
  • Develop forecasts for products required in the project cycle and communicate with those teams / vendors.
  • Establish project learning cycle with customers, engineering, sales/applications, and growth centers to communicate lessons learned and improve daily work, quoting accuracy, coordination, lead times, etc.
  • Manage direct reports / indirect reports that may be added to ensure necessary training, career development, and on-going performance feedback, including year-end evaluation against goals and development plan
  • Self-motivated, self-starter with intrinsic drive with balanced guidance from sales director and leadership team


Additional Responsibilities:

(Manager to provide additional responsibilities that is more organization/BU specific.)

Key Competencies:

(Job Function specific; simplified list with link to full description by Career Stage in MyHR.)

·        Analysis & synthesis

·          Inspiring accountability

·        Continuous improvement mindset

·          Leading people & teams (for people manager)

·        Cross-boundary collaboration

·          Market & product innovation

·        Customer & market intelligence

·          Market/product strategy & planning

·        Developing capability (for people manager)

·          Sales enhancement & execution

·        Influence


Click here to see detailed proficiency level by Job Function and Career Stage.

Key Relationships:

  • External:
  • Internal:

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

  • 5+ years of experience managing projects, product management, supply chain / vendor management and executing contracts, preferably in the water & wastewater industry.
  • Capable of independently managing customer and partner relationships, especially in difficult circumstances
  • PMP certification (Project Management Professional) under PMI (Project Management Institute) or Certified Professional (CP) qualifications
  • Strong customer focus – responsive with comprehensive and accurate information
  • Proficient in Microsoft Office, Salesforce, MS Project
  • Excellent interpersonal and communication skills (written & oral)
  • Excellent task management & organization skills (creation of Standard Operation Procedures and necessary tools/collateral to establish standard work)
  • Experience with ERP and financial systems to enable/assist with daily work
  • Experience with project reviews, simplified reporting, and widespread stakeholder communication method

Preferred Qualifications:

Additional preferences for a specific position.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.