Employee Experience Solutions Expert
描述
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.
Job Overview:
The Employee Experience (EX) Solutions Expert focuses end-to-end on ensuring our Workday users are well equipped with training, information and support, in order to drive adoption, user satisfaction and overall efficiency and effectiveness of our people processes or specific service use-cases.
Key Responsibilities
- Support tactical change management activities of our strategic human capital enablement program (Workday rollout)
- Build content, knowledge articles & training materials to ensure end users have the right information at their fingertips
- Establish ongoing feedback loops to continuously evaluate and improve the employee experience of our Workday platform and HR processes
- Contribute to the establishment of content governance framework
- Setup and maintain content governance structures based on the approved framework
- Orchestrate ongoing maintenance and evolution of content
- Liaise with HR and Workday Product Owners to identify and implement improvement opportunities for better employee experience
- Execute assigned project / operational activities
Key Competencies/Skills required
- User Experience Management
- Project Management and or coordination capabilities preferred
- Continuous improvement mindset
- Cross-functional collaboration
- Effective communication
- Inspiring accountability
- Digital creativity – Visual design skills preferred
- Customer focus
- Nimble learning
- Drive results
Qualifications: Education, Experience
- Bachelor’s Degree in Human resources or related field preferred, visual arts or similar
- 3-5 years’ experience in change management or projects related to HR Technology
- 3-5 years’ experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar
- 5+ years HR working experience
- Experience in digital content creation, instructional/eLearning design
- Ideally experience working across multiple HR domains
- Strong business writing skills in English
- Fluent in English – speak, read and write
- Travel: Some global and regional travel required
Xylem Offers More Than Just A Job
- Xylem has a strong mission and their employees are motivated by the fact their work truly impacts tomorrow. You now have the opportunity to support the transformation towards a best-in-class service delivery unit, with a relentless focus on creating a better experience for our employees and leaders
- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning
- Total Rewards – Xylem offers comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark – Watermark is their corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects
- Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks
- Sustainability is Fundamental to Who We Are and What We Do – Xylem is in the 98th percentile when it comes to the ESG Score by sustainalytics; Xylem issued a $1 Billion Inaugural Green Bond in 2020 to fund projects and further link sustainability with business and financing strategies
- Strong Commitment to Diversity & Inclusion - 24% of top management positions are held by women with a goal of 50% gender parity in leadership positions