Aircraft Appearance Program Specialist

Maintenance (A&P) Fort Lauderdale, Florida


Position at XOJET Aviation LLC

The Aircraft Appearance Program Specialist manages the Aircraft Appearance Program which maintains the interior and exterior condition of the fleet.

All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the XOJET Mission Statement.

  • Log, consolidate and categorize incoming pilot aircraft appearance discrepancy reports
  • Maintain photographic database of aircraft appearance for easy access and reporting by/to constituents
  • Coordinate with Maintenance Planners to slot appearance maintenance work with regular aircraft maintenance cycle
  • Supervise appearance vendor relationships
    • The Leather Institute
      • Role: Leather maintenance vendor - $20k monthly spend allocated
      • Manage effort to bring consistency to current leather appearance (target = Level I) across fleet and maintain fleet at Level I via newly implemented quarterly maintenance program
      • Manage Procure-to-Pay process and invoice coding
    • Global Appearance Partners
      • Role: Detailing (basic and deep cleaning) vendor
      • Manage detailing to maintain internal appearance, minimize expense without impacting customer experience, aircraft availability
      • Improve customer bill-back process
    • Technicair (GSO), Duncan Aviation (LNK), Constant Aviation (CLE)
      • Role: Primary maintenance vendor for appearance-related work
      • Create watch list and discrepancy items in CAMP based on pilot reported emails
      • Work with MX Control to action any open interior items
      • Review proposals & quotes from vendor and obtain spend approval as needed
      • Schedule work based on scheduled MX events
      • Create work order items from vendor quotes
    • Tactical Responsibilities include
      • Tracking elective maintenance budget vs actual work completed
      • Annual budget review and ongoing analysis
  • Sending reports to maintenance and flight operations teams to provide improved understanding of fleet reliability trends and actionable data to improve fleet dispatch rate
  • Sending reports to finance team with data to support AOG insurance and other risk-reducing insurance products

  • Bachelor’s Degree in Business or Aviation Management or 3 years in Operations preferred
  • Previous procurement and/or experience in refurbishment activities is required
  • Excellent customer service, vendor relations and interpersonal skills
  • Intermediate to advanced experience with MS Office Suite, especially Excel
  • Ability to work independently without immediate supervision
  • Strong organizational skills
  • Attention to detail and strong follow through
  • Ability to multi-task efficiently
  • A self-starter
  • Ability to work in a high-volume environment
  • Ability to customarily exercise discretion and use independent judgment for matters of significance
  • Dependable and reliable individual
  • Able to travel
  • Able to adjust work schedule to meet demands of operation

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