Client Representative

Scheduling, Dispatch, Flight Operations National, California Teterboro, New Jersey


Position at XO Crew Resources LLC


  • Running and executing initial feasibility checks on all trips. This includes:
    • Running initial Flight Plan and runway performance analysis
    • Checking International trip requirements (permit requirements, political restrictions,…)
    • Making sure that all airports have the necessary requirements for the feasibility of the trip (Operating hours, handling assistance, suitable facilities and others)
    • Running Initial Safety assessment
  • Ensuring that operations adhere to the appropriate certificate requirements and are conducted according to the provisions of international and national regulations.
  • Ensuring that all flights are prepared in a timely manner with all related services confirmed, i.e.: landing and overflight permits, slots, handling assistance, customs arrangements and fuel.
  • Maintaining full overview of the fleet operation before, during and after each flight. Acting proactively and swiftly upon situations such as weather diversion, recovery after technical issues and route re-planning when needed.
  • Being the first point of contact for the Customer Service and Sales Teams for Operations related matters
  • Coordinating the continuous optimization of the fleet while maintaining customer satisfaction, safety and cost saving as top priorities.
  • 2 years’ experience within Business Aviation environment in at least one of the following:
    • Flight Dispatch
    • International trip planning
    • Long range planning and Dispatch
  • Beneficial
    • Recognized International Dispatch License
    • Jeppesen JetPlanner Experience
    • Worldwide Operations Experience
    • Customer Service related role Experience
  • Department: Operations
  • Location: Teterboro, NJ
  • Reports too: Senior Director, System Control
  • FLSA Classification: Exempt

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