Ground Experience Representative

Customer Service White Plains, New York


Description

The Ground Experience Representative role will support not only our clients at the FBO, but also our crew members. The Ground Experience Representative arrive at the FBO in advance of a flight, ensure all catering has been delivered per specifications, meet and greet clients at the FBO, coordinate ground transportation arrangements, and assist crew members with restocking of aircraft or service related requests. In the event of irregular operations such as delayed flights, the Ground Experience Representative will assist clients with alternate arrangements.   In addition to service related functions, the Ground Experience Representative will observe all K9 bag searches conducted by contract vendors.

To be successful in this role, the Ground Experience Representative must be a self-motivated multitasker able to work with no supervision. The Ground Experience Representative will have exceptional interpersonal skills and exhibit grace under pressure while providing members with white-glove customer service.

This is a Part Time position with non-traditional hours.

RESPONSIBILITIES:
  • Act as an accurate and courteous source of information for passengers, taking immediate steps to initiate service recovery when needed
  • Verify catering has been delivered and is per specifications
  • Assist crew members with service related requests as needed including restocking of aircraft amenities
  • Greet members, checking them in for their flight and assist with luggage handling and escorting passengers to the aircraft prior to departure
  • Engaging with the members, proactively providing refined luxury service and acting as an informational liaison to the rest of the XOJET Aviation operation
  • Provide live communication updates with the SOC; Designated correspondent in the event of irregular operations, including but not limited to weather activity and mechanical issues
  • Perform aircraft inspections to ensuring vendor accountability and validate aircraft standards
  • Manage collection and storage of any XOJET Aviation equipment utilized at assigned FBOs or aircraft
  • Assist with luggage shipments as needed
  • Completing and submitting post-flight reports once the flight has successfully departed
  • Ability to enforce policy and procedure in a diplomatic manner
  • Identify opportunities to increase member satisfaction
  • Develop skillsets, including good judgment, exceptional interpersonal skills and ability to confidently and knowledgably represent the XOJET Aviation brand

QUALIFICATIONS & EXPERIENCE:
  • Must be 18 years of age
  • Must have a reliable vehicle and be willing and able to commute to different airports within a 100-mile radius of “home base” airport
  • Availability to work a flexible schedule, which may include varying shifts, weekends, late evenings, early mornings and holidays. Candidate must provide dependable availability upon applying.
  • Physical ability to lift, push and/or pull objects weighing up to 50 pounds
  • Experience working with high-profile clients is preferred
  • Tech-savvy with excellent e-mail etiquette
  • 1+years’ experience working in customer service, hospitality and/or related field
  • Authorized to work in the United States without sponsorship by an employer
LOCATION:
  • Department: Client Service
  • Location: White Plains NY, Teterboro NJ
  • Reports to: Duty Manager
  • FLSA Classification: Non-Exempt

The working environment is subject to varying climate conditions and noise levels from engines and other equipment. This position may be subject to uniform and appearance guidelines. As an example: tattoos, body/facial piercings may not be visible while in company issued uniform at any time.

XO is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish