Xcelerate Solutions Careers

This position requires experience developing ServiceNow applications and integrations while adhering to federal cybersecurity, accessibility, and software development standards.  Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.

Location: Remote

Key Responsibilities

• Configure and customize ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Customer Service Management.
• Develop custom applications using ServiceNow App Engine and Flow Designer.
• Build and maintain business rules, client and server scripts, UI policies and actions, ACLs, notifications, and catalog items.
• Develop integrations using REST, SOAP, IntegrationHub, MID server, and external APIs.
• Collaborate with business analysts and government stakeholders to gather requirements and translate business needs into technical solutions.
• Participate in Agile software development activities, including sprint planning, daily stand-ups, backlog refinement, demonstrations, and retrospectives.
• Perform unit testing, integration testing, system testing, and user acceptance testing support.
• Troubleshoot production issues and implement timely corrective actions.
• Develop and maintain technical documentation, including solution designs, configuration guides, and operational procedures.
• Support platform upgrades, patching, and release management activities.
• Implement secure coding practices and ensure solutions comply with federal security and governance requirements.
• Collaborate with cybersecurity teams to ensure compliance with federal security standards including NIST, FedRAMP, FISMA, and agency-specific policies.
• Support Authority to Operate (ATO) activities and security assessments.
• Ensure solutions comply with Section 508 accessibility requirements when applicable.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent professional experience).
• 3–7 years of professional software development experience.
• 2-5 years of hands-on ServiceNow development experience.
• Strong programming experience with one or more of the following:
  • JavaScript/TypeScript
  • Java
  • C#
  • Python
  • C++
• Experience developing JavaScript, HTML, CSS, C++, and Python.
• Experience with ServiceNow Studio, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Actions, and Catalog development.
• Experience developing REST APIs and web applications.
• Experience with Git and modern version control practices.
• Familiarity with relational databases such as SQL Server, PostgreSQL, and Oracle SQL Developer.
• Experience working in Agile software development environments.
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

• Experience supporting federal civilian or Department of Defense (DoD)/Department of War (DoW) programs.
• Experience developing applications in ServiceNow and AWS.
• Experience with Docker, Kubernetes, and containerized applications.
• Familiarity with DevSecOps practices and CI/CD tools such as Jenkins and GitLab CI/CD.
• Knowledge of secure coding principles and software vulnerability remediation.
• Familiarity with Identity and Access Management (IAM), Single Sign-on (SSO), and multi-factor authentication.
• Knowledge of federal cybersecurity frameworks and compliance requirements.
• Experience integrating with identity management solutions such as Active Directory, LDAP, OAuth, or SAML.

Technology Tools:

Typical technologies may include:

• Languages: JavaScript, Java, C#, Python, HTML
• Frameworks: Spring Boot, .NET, React, Angular, ServiceNow
• Databases: SQL Server, PostgreSQL, Oracle, MongoDB
• Cloud: ServiceNow, AWS
• DevOps: Git, Jenkins, Azure DevOps, GitLab CI/CD
• Containers: Docker, Kubernetes
• Tools: Jira, Confluence, SonarQube, Maven, Gradle

Certifications

• CompTia Security +
• ServiceNow Certified System Administrator (preferred)
• AWS Certified Developer (preferred)

Security Requirements

• Work Status Allowable: U.S. citizenship
• Minimum Clearance to Start: Public Trust or favorable secret clearance
• Ability to pass an extensive background investigation
• Ability to obtain and maintain all required access authorizations