Associate DHS Field Operations Manager
Description
Associate DHS Field Operations Manager
Xcelerate Solutions is seeking an Associate DHS Field Operations Manager to the assist the Field Operations Manager. The primary responsibility is managing all aspects of investigative field operations in support of the personnel security operations of the U.S. Department of Homeland Security. In this role, you will be responsible for providing oversight to field investigative resources to drive contract performance and ensure investigative requirements are being met. Your day-to-day activities may include training employees, coordinating tasks, monitoring performance, setting operational goals, evaluating progress, managing budgets, and reporting to upper-level management. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.
Location:
DC, Maryland, and Virginia
Clearance:
Top Secret
Responsibilities:
- Monitor the overall performance of the full time and contractor staff within Field Operations Department and report to the PM
- Addresses performance issues and makes recommendations for personnel actions.
- Creates and disseminates operational dashboards to staff in order to track workflow and identify customer priorities.
- Provide subject matter expert knowledge on all case knowledge questions by both the Field Investigator and Case Analyst
- Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process.
- Assist the Assigner’s in getting work assigned out to include local and TDY assignments
- Assist all departments (IO, Training, Review, Case Notes) in make sure all Investigators are in compliance with company and contract requirements
Requirements:
- Must possess an active Top-Secret clearance
- US Citizenship Required
- 5 + years of related Background Investigation work experience
- Ability to strategically assign work and manage it from inception to completion
- Proficient knowledge with Excel
- Proficient in DeLorme Street Atlas
- Must be located within the DMV area
About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!
Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.
Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.