Senior Claims Consultant - Management Liability

Claims San Francisco, California Irvine, California Novato, California Portland, Oregon Sacramento, California Pleasanton, California Honolulu, Hawaii Seattle, Washington Boston, MA Walnut Creek, California


Woodruff Sawyer, one of the nation's largest privately held insurance brokerages, is looking for a Senior Claims Consultant to join our Management Liability Claims team. As a Senior Claims Consultant, you will be responsible for the effective management of claims for clients who purchase Directors & Officers Liability, Employment Practices Liability, Cyber/Errors & Omissions Liability, Crime, Kidnap & Ransom, and Reps & Warranties policies. The Senior Claims Consultant provides a broad scope of claims services, including advising clients on coverage, managing communication between the client, insurers and legal counsel, and advocating for client interests. You will have the opportunity to demonstrate your ability to analyze complex claims, develop claim handling action plans, negotiate with insurers, advocate effectively for clients in coverage disputes, and interact with claims professionals and client representatives.

Primary Job Duties:

  1. Review claims for reporting and establish strategies for coverage
  2. Provide guidance to clients on potential coverage for complex claims
  3. Proactively manage liability claims for assigned clients
  4. Negotiate with insurers on coverage for defense costs and settlements
  5. Communicate claim updates to clients, Woodruff Sawyer brokers and claim managers
  6. Meet with clients, insurer representatives and defense counsel contacts as necessary
  7. Assist brokers with presentations to current and prospective clients
  8. Maintain approved diary system to ensure timely follow up of key issues provide excellent depth and breadth of knowledge and leadership initiative to clients and team members in handling complex and detailed issues in a clear, efficient and timely manner           


  • Minimum of seven years of claims management experience, law firm, TPA or brokerage environment preferred
  • College degree and Juris Doctorate preferred, high school diploma or equivalent required
  • Advanced knowledge of core management liability and professional liability policies/coverage areas, claims procedures and terminology
  • Advanced proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
  • Exceptional verbal, written and interpersonal communication skills
  • Excellent analytical, negotiation and organizational skills; ability to multi-task and shift focus as priorities
  • Fire & Casualty license required upon hire or within 3 months of obtaining
  • Valid Driver’s license and reliable transportation required
  • Ability to travel as required.

What you’ll be getting from us:
  • An opportunity for growth, development and advancement in the areas of client involvement, risk assessment and management.
  • The opportunity to work with sharp, motivated co-workers in a collaborative and entrepreneurial team.
  • A flexible work schedule.
  • Security for your future: Employee Stock Option Program (ESOP), 401K with company match and profit sharing.
  • Medical, Dental and Vision benefits for employees and families (including domestic partners).
  • Life Insurance, short term and long term disability benefits. 
  • Paid vacation, holiday and sick days.
  • Tuition reimbursement.
  • Access to an Employee Assistance Program.
  • Fun company and team outings