IT Business Operations Analyst

Information Technology Dallas, Texas


Position at Worldwide Express

IT Business Operations Analyst



The IT Business Operations Analyst will support and drive the Technology team’s internal operations, including the end to end RFP/competitive bidding process, budget tracking and cost management, vendor management, and contract management. In close collaboration with technology leaders and business teams, will support enterprise-wide technology purchasing policies leveraging the full Worldwide Express scale and purchasing power while ensuring business needs are fully met.



  • Write and manage RFP’s on behalf of the technology team; drive vendors through the RFP  process  
  • Ensure appropriate requirements/service descriptions/service levels are defined for technology vendors and included in contracts  
  • Work with Legal to ensure new contracts have the appropriate terms and conditions and are  
  • approved by the Legal team and included in the contract repository  
  • Understand key contractual terms for technology vendors and ensure adherence  
  • Manage and track procurement activities and review invoices to ensure appropriate payments  
  • are made  
  • Build strong relationships with business and technology partners  
  • Develop the annual budget in collaboration with Finance  
  • Track technology expenses and ensure adherence to budgets at a team level, including close  
  • collaboration with program leaders to ensure large programs stay within budgeted spend for  
  • both CAPEX and OPEX  
  • Collaborate closely with key technology vendors and manage on an ongoing basis  
  • Administer contract management process  
  • Interfaces with HR to track and manage IT headcount plans  
  • Ability to manage multiple small projects, build timelines and report executive status updates (tk9nah)




  • Bachelor’s Degree required
  • 3-5 years of IT Business Operations experience
  • Experience in the logistics/transportation industry or adjacent industries applicable to Worldwide Express
  • Extensive experience in business operations, budgeting processes, vendor relationships, and employee processes  


  • Understanding of the industry, specific WWEX business model, and unique characteristics of the company
  • Good understanding of technology business operations, technology vendors and budgeting process 
  • Building collaborative relationships across teams, leaders and vendors  
  • Relevant experience with MS Office Suite  
  • Knowledge of Procurement and RFP process for large contracts 


  • Organizational effectiveness, consulting, coaching, and solution development 
  • Verbal and written communication skills  
  • Conflict management and problem-solving  
  • Assessment and decision-making skills  
  • Relationship building both within the organization and with external sources  
  • Presentation and facilitation skills  
  • Analytical  
  • Deductive and inductive reasoning  
  • Project Management  
  • Critical thinking  
  • Forward-thinking  
  • Operational Expertise 


  • A competitive Salary
  • Advancement opportunity
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in a 401(k) program


Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for our customers’ global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers.

Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC ,(collectively “Worldwide Express”) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Vice President of Human Resources for Worldwide Express.