FTL Driver Service Specialist - Customer Service

FTL Support Overland Park, Kansas


Position at Worldwide Express


Driver Services Specialist Customer Support



Working at Worldwide Express is an ADVENTURE set in a stable and comfortable corporate environment. The Driver Service Specialist position at WWEX is a unique & challenging business-to-business customer support opportunity for the right person looking for unlimited growth potential and a defined career path.


We buck the trend in that we strongly prefer to promote from within! While other companies look to the outside, we’ve followed this discipline for the past 25 years, which has created and maintained a true one-of-a-kind culture across our 125 offices nationwide.

Worldwide Express is a high-growth company that continues to experience record-setting growth while dominating the market as one of the largest logistics firms in our space. That growth is a result of an active sales force, diligent account management, and personalized customer service. The Drive Service Specialist role is vital to the growth and continued success of the Full Truckload team.


The Kansas City office is one of our flagship offices. It's a brand new 16,000 SF modern/industrial marvel with an open floor plan,  lounge area, stocked break room, too many flat screens to count, game room, and all of the amenities today’s professional desires. The perfect mix of competitiveness and collaboration in this work hard, play hard culture creates a fun environment where you can be very successful while enjoying where you work. (dszehs)


Worldwide Express, a leading third-party logistics provider, is looking for a Driver Services Specialist to manage shipment deliveries.  The core responsibilities of the Deliveries DSS include tracking and tracing all loads during the delivery process.  Tracking and tracing are of the utmost importance to the Full Truckload (FTL) team because it allows for minimization of any supply chain disruptions and keeps the FTL team informed of all shipment positions.  DDS individuals must possess excellent verbal and written communication skills as they communicate with drivers and dispatchers constantly via phone, email, and text message. 

Collaboration is central to the DDS position as the DDS must update the FTL team of any load issues immediately.  This position requires diligent problem-solving skills and the ability to stay calm in a fast-paced environment.  The DDS position is a central part of the OPS team as a whole and is responsible for assisting the Pickups DDS and the OPS team as needed.  Worldwide Express is seeking driven, hard-working individuals with a team mentality to join our FTL team!


  • Communicate with drivers and dispatchers via phone, email, and text message
  • Send email blasts to drivers and use tracking programs such as Macro Point
  • Update the FTL team with all load issues immediately
  • Collaborate with the OPS team and the FTL team to solve DSS problems as they arise



  • Strong communicator with a customer service mindset and a positive attitude
  • Excellent at managing multiple projects at a time while maintaining strict attention to detail
  • Outstanding collaboration skills with a team mentality and a strong initiative
  • Adaptable to change and resourceful thinker with excellent problem-solving skills
  • Preferred Bachelor’s degree or equivalent work experience



  • A competitive starting base salary of $40,000 with salary increases based on performance
  • Dedicated training and Ongoing management support
  • Advancement opportunity
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in our 401(k) program



Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for our customers’ global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.


Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers.

Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC (collectively “Worldwide Express”) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Vice President of Human Resources of Worldwide Express.

During the recruiting and hiring processes, Worldwide Express offers reasonable accommodations for individuals with a disability.  If you want to request such an accommodation, contact the company Human Resources Department