Service Specialist

Administrative Dallas, Texas


Description

Position at Worldwide Express

Service Specialists
Part Time. Remote. Hours: 6am-12pm CST M-F

Purpose

The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.

ESSENTIAL DUTIES, RESPONSIBILITIES & OUTCOMES

  • Ability to provide a high level of customer service by way of transactional services and clear communication.
  • Assist customer facing teams by using proper Salesforce macros, templates, and flows.
  • Improve on time management, organization and planning skills.
  • Consistent Monday-Friday work schedule.
  • Communicate daily with both customer facing teams and customers via Salesforce tools.
  • Work with scalable processes that enable the team to be efficient while providing a focus of high level of customer service.
QUALIFICATIONS:
  • 1+ years internal experience

  • High School Diploma required

  • Knowledge of internal systems
  • Familiarity of Microsoft programs, Salesforce, and carrier relationships
  • Excellent verbal and written communication skills.
  • Problem resolution
  • Time management
  • Relationship management


WHO ARE WE?

Quite simply, we make shipping simple. Worldwide Express offers customers a comprehensive solution for their shipping needs, whether it be a small package, less-than-truckload or full truckload. We are a local partner for your global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest business partner in North America, our sales teams do what they do best, which is providing solutions to a C-Level executive while letting UPS do what they do best, deliver more packages on time than anyone else. In addition to our relationship with UPS, WWE has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWE provides tailored services and individualized shipping solutions to fit the need of any small to medium-sized business customers.

Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC, and WWEX Franchise Holdings, LLC (collectively “Worldwide Express”) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Human Resources Director of Worldwide Express.