Enterprise Operations Specialist

Customer Support Dallas, Texas


Description

Enterprise Operations Specialist I


Why Worldwide Express:

Working at Worldwide Express is an ADVENTURE set in a stable and comfortable corporate environment. WWE presents a unique opportunity for employees to develop professionally while working in a collaborative team environment that offers recognition and advancement for those who perform. Our employees truly control their own destiny.
 
Worldwide Express is a progressive logistics company with over 125 offices nationwide. We continue to experience record-setting growth while dominating the market as one of the largest logistics firms in our space. That growth is a result of an active sales force, diligent account management, and personalized customer service. The UPS Operations Specialist is vital to our continued success.
 
The Dallas office located In Victory Park serves as our Corporate Headquarters and offers a phenomenal work environment with state-of-the-art hardware/software and all of the amenities that today's business professional desires. The perfect mix of competitiveness and collaboration in this work hard, play hard culture creates a fun environment where you can be very successful while enjoying where you work.(4yb5iz)

 

Position Overview:

Worldwide Express operates within a fast-paced industry that draws motivated, quick-thinking and proactive people. The company nurtures a culture where ideas, questions, challenges, open two-way communication, and risk-taking are welcomed without fear of failure.

The Enterprise Account Support Team position focuses on maintaining, managing, and servicing the top-tier accounts in a growing book of business in the small-to-medium sized business sector. This team is responsible for developing long-term partnerships with the highest grossing accounts in our company.

Essential Functions of the Role:

  • Answer incoming phone calls and tickets from UPS and LTL WWE Enterprise customers
  • Mitigating customer attrition through creation and development of customer relationships
  • Provide proactive solutions to complex customer issues
  • Quote, create and track UPS & LTL shipments for our customers and their vendors
  • Update customer reports
  • Processing escalated service requests from our LTL partner carriers
  • Monitor pending tab for linear foot and cubic capacity shipments to ensure correct billing
  • Work closely with team members and sales staff to increase profitability and customer satisfaction

What We Expect From You:
  • Outstanding collaboration and communication skills at multiple levels
  • Comfortable handling high-touch situations with valuable customers
  • Goal oriented professional with strong work ethic
  • Exceptional time-management and organizational skills
  • Eagerness to learn and grow in a growing department
  • Comfortable in a fast paced, results-oriented environment
  • Exceptional written, verbal and non-verbal communication skills

What We Are Committed To Giving You:
  • A competitive starting Base Salary with salary increases based on performance
  • Training and ongoing support from all levels of management
  • Advancement opportunity
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in our 401(k) program
  • Paid Vacation and all Major Holidays
  • Volunteer Opportunities

 

WHO ARE WE?

 

Quite simply, we making shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be a small package, less-than-truckload or full truckload. We are a local partner for our customers’ global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

 

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the need of any small- to medium-sized business customers.


Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC, and WWEX Franchise Holdings, LLC (collectively “Worldwide Express”) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Vice President of Human Resources at Worldwide Express.

 

Keywords: customer service, customer care, customer support, inbound calls, outbound calls, dispute, resolution, office manager, business to business, relationships, account manager,