Logistics Coordinator - FTL

Operations Overland Park, Kansas


Description

Logistics Coordinator - Appointment Coordinator



 Are you a problem-solver, a go-getter, a master relationship builder who likes the thrill of helping customers build their business? Do you want to join a sharp, energetic, driven group of colleagues that use a consultative team approach to accomplish their objectives? If so, then you might be a fit for the Worldwide Express team.


WHY WORLDWIDE EXPRESS?

 

Working at Worldwide Express is an ADVENTURE set in a stable and comfortable corporate environment. The Logistics Coordinator position at WWEX is a unique & challenging business-to-business customer support opportunity for the right person looking for unlimited growth potential and a defined career path.

 

We buck the trend in that we strongly prefer to promote from within! While other companies look to the outside, we’ve followed this discipline for the past 25 years, which has created and maintained a true one-of-a-kind culture across our 125 offices nationwide.

Worldwide Express is a high-growth company that continues to experience record-setting growth while dominating the market as one of the largest logistics firms in our space. That growth is a result of an active sales force, diligent account management, and personalized customer service. The Logistics Coordinator role is vital to our growth and continued success.

 

The Kansas City office is one of our flagship offices. It's a brand new 16,000 SF modern/industrial marvel with an open floor plan, lounge area, stocked break room, too many flat screens to count, game room, and all of the amenities todays professional desires. The perfect mix of competitiveness and collaboration in this work hard, play hard culture creates a fun environment where you can be very successful while enjoying where you work. 
 

POSITION SUMMARY

Worldwide Express, a leading third-party logistics provider, is looking for an Appointment Coordinator.  The core responsibilities of the Appointment Coordinator center around scheduling (or rescheduling) all load movements for the Full Truckload (FTL) team.  The Appointment Coordinator is a service centered position that communicates daily with shippers, receivers, customers, etc.  As such, strong written and verbal communication and excellent customer service are paramount traits all Appointment Coordinators must possess.  Additionally, Appointment Coordinators must be highly adaptable with an exceptional ability to multi-task in a fast-paced, dynamic environment. 

 

Appointment Coordinators are more broadly Logistics Coordinators and, as such, must be prepared to assist the Ops team in whatever way needed.  This includes building loads, answering phones, speaking with receivers, shippers, drivers, carriers, etc. as necessary, and assisting the FTL team in whatever way needed.  Collaboration is of utmost importance for Appointment Coordinators as they are in constant communication with the FTL team.  Worldwide Express is seeking driven, hard-working individuals with a team mentality to join our FTL team!


 
DAILY TASKS

  • Schedule and reschedule all load movements
  • Communicate with FTL team regarding any appointment issues or updates
  • Answer phone calls and emails from receivers, shippers, carriers, customers, etc.
  • Collaborate with the OPS team, assisting with load building and any other OPS needs


WHAT WE EXPECT FROM YOU

 

  • Excellent ability to manage multiple projects at a time while maintaining strict attention to detail
  • Skilled communicator with a customer service mindset and a positive attitude
  • Adaptable to change and resourceful thinker with excellent problem-solving skills
  • Outstanding collaboration skills with a team mentality and a strong initiative
  • Preferred Bachelor’s degree or equivalent work experience

 

WE ARE COMMITTED TO GIVING YOU:

  • A competitive starting base salary of $40,000 with salary increases based on performance
  • Dedicated training and Ongoing management support
  • Advancement opportunity
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in our 401(k) program

WHO ARE WE?

Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for our customers’ global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

 

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers.


Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC (collectively “Worldwide Express”) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law.  All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons.  Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process.  If you would like to request such an accommodation, please contact the Vice President of Human Resources of Worldwide Express.