Technical Support
Description
Introduction:
We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.
We have a shared purpose ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.
We have a shared purpose ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.
What you’ll do:
- The Technical support team communicates articulately and probes intelligently to gain insight into the customers' experience and better understand any problems they may encounter.
- We fulfil a range of daily technical tasks, we are looking for an individual with attention to detail. You will provide ongoing training to ensure our teams are well equipped to succeed.
- Troubleshoot, you will communicate with ticket reporters to update on any issues to highlight and escalate urgent resolutions.
- Utilizing diagnostic tools to identify/resolve system issues while converting operational insights into product improvements that elevate client satisfaction metrics.
What we’re looking for:
- Educational Background: Hold a Bachelor's degree or higher in Computer Science or related fields.
- Database Proficiency: Skilled in SQL and other database languages, able to perform data and issue analysis via scripts, and create necessary business views or data models to aid in business analysis and issue identification.
- Communication Skills: Possess excellent Chinese and English communication abilities, with a talent for summarizing and refining customer requirements, translating them into technical language, and collaborating with internal teams to troubleshoot and enhance products
- Analytical Skills: Demonstrate clear logical thinking with strong analytical and summarizing capabilities, adept at categorizing common issues, investigating their root causes, and driving resolutions.
- Experience: Preference given to candidates with experience in the e-payment and fin-tech, as well as those with development experience
WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.
In addition, we also provide reasonable accommodation to applicants with disabilities during our recruiting process - please contact [email protected].