Commercial Product Manager (Business Card)
Description
Job Description
- Building out business card product for SMEs, allowing WorldFirst to scale beyond retail and business customers.
- In collaboration with the regional growth and marketing team and regional front-line team to understand clients pain points. Walk in the shoes of our clients and define what a great localized product looks like.
- Driving continuous improvement in service quality
- Competitor researches on their product advantages and system capabilities, gap analyses.
- Set product target including PSAT rating, number of complaint’s, product penetration rate, automation rate, etc.
- Responsible for making decisions on how the business card product expands next in UK/SEA/ANZ/EEA. Identify problems solutions for customers and priorities.
- Draft PRD and coordinate with engineers on building a seamless, intuitive product for each market
Job Requirements
- Deep experience with payments
- A solid understanding of business card products, from customer facing to card scheme settlement
- Working experience as product designer at UK issuer for multi-currency card issuing is preferable
- Ability to design complete product flow, product requirement documents, coordinate with developer, designer, QA and other resources, follow up the progress of project implementation
- Analytical and technical acumen along with business sense that guides ROI based prioritization
- Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment
WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.