Drug Screening Associate I
Description
Overview:
Hours: 9:30 am- 5:00 pm CST
Timezone: Central
Hourly Rate: $22.50/hour
Location: Remote
Reports to: Drug Screening Managers
Why Workit:
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, provide FDA-approved medication, offer online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.
We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.
We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.
Job Summary:
Clinical Drug Screening Team Associates uphold top-notch member experience for all drug screening care needs by prioritizing world-class customer service and adherence to all approved urine drug screen procedures. It is imperative that individuals in this role are deeply committed to the harm reduction approach to drug screening in substance use disorder treatment.
Drug Screening Associate I
Core Responsibilities & Qualifications
- Go above and beyond to provide a world-class member experience throughout their care at Workit Health.
- Facilitate video drug screens and determine drug screen results while maintaining a professional and judgment-free demeanor.
- Support and communicate with members as they navigate their drug screening needs and requirements.
- Educate members on how to navigate Workit Health’s drug screening options, troubleshooting barriers as needed.
- Communicate with members over chat and phone in a professional manner that embodies the company’s mission and values.
- Be able to communicate effectively using correct grammar and punctuation.
- Be accountable for specific metrics related to productivity and member satisfaction.
- Maintain strict confidentiality when handling member information, in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
- Learn and maintain knowledge of our EMR, processes, and systems.
- Demonstrate empathy, compassion, and respect for our members and staff in all interactions.
- Passionate about delivering exceptional internal and external customer service, with the ability to work effectively with diverse populations.
- 2+ years of experience in the healthcare customer service field, and/or customer service within a metrics-driven environment.
- Results-oriented, with strong organizational and interpersonal skills.
- Ability to work independently in a remote environment with minimal supervision.
- Proficiency in data analysis tools, such as Google Sheets.
- A track record of meeting productivity, engagement, and performance targets.
- Must be in a HIPAA-compliant environment.
- As an addiction recovery company, we strongly encourage individuals in recovery to apply.
Benefits:
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives, including multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.