Member Experience Specialist I
Description
Compensation: $21.00 per hour
Up to $1,000.00 per quarter based on hitting performance metrics
Schedule: M-F 8am-4:30pm PST / 11am-7:30pm EST
Why Workit:
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.
We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.
We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.
Job Summary:
- Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey. They are compassionate, accurate, and data-oriented. They are change agents who go the extra mile because they know what a difference each day is making in the life of those they help.
Core Responsibilities:
- Go above and beyond to provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health.
- Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program.
- Educate potential members on the value of Workit Health’s program and facilitate their enrollment.
- Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement.
- Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values.
- Be accountable for specific metrics related to productivity, member engagement, and member satisfaction.
- Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app.
Qualifications:
- Passionate about providing stellar internal and external customer service and working with diverse populations
- Bachelor’s Degree in human services, communications, business, or marketing is preferred
- 2+ years’ inside sales, healthcare, and/or customer service experience in a metrics driven environment
- Exceptional presentation skills, experience in tracking personal performance, and ability to meet specific targets around productivity and engagement.
- As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply.
Benefits:
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for healthcare providers
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives including multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.