Senior Digital Project Manager

Project Management United States


Description

Leading digital experience agency for +20 years, Whereoware drives smart growth through digital strategy and activation. We specialize in successfully guiding brands through the ever-changing digital landscape, through customer acquisition, retention, and maximization; marketing optimization; and e-commerce solutions. Pioneering online personalization and holistic digital experiences, we design and build, award-winning websites and campaigns, generating impactful results with data integrations, analytics, and digital advertising.

Whereoware acquired a user experience consultancy in 2022 accelerating our growth and advancing our capabilities to help our clients achieve their goals.

Whereoware is hiring a Senior Digital Project Manager to work with our exciting clients and in conjunction with our in-house marketing, design and development teams. The Senior Digital Project Manager will play an essential client-facing role in delivering digital solutions/ projects for clients. This dynamic, creative and resourceful individual will be part of a team of internal designers, marketers, and developers to help create and design award winning solutions for our clients. Your role will be responsible for leading teams through all facets of the digital marketing landscape, such as email marketing, media, discovery and development process of custom websites and E-commerce applications. This is an exciting opportunity to work for a growing digital agency comprised of talented developers, managers and marketers.

Day-in-the-life

Whereoware is an agile digital agency with clients across industries and verticals. Day-to-day projects for the Senior Digital Project Manager will vary, but may look like:

  • Managing marketing, ongoing support or website projects for both new and existing clients to strengthen their online experience
  • Strong knowledge of SDLC framework. You ensure that the project scope is thoroughly defined
  • Closely tracking and reporting on project metrics and taking corrective action when necessary to achieve exceptional customer satisfaction. You aim to please!
  • Good relationship building skills that allow you to identify a client’s vision and needs
  • Experience with QA and being able to differentiate between a bug and a change request
  • Rehearsal and Review – you are always planning next steps but also reviewing lessons learned
  • Ability to compose invoice details for firm fixed price and/or time and materials projects
  • Being aware of upgrade opportunities within existing engagements, or new opportunities within a client’s organization
  • You display a high degree of honesty, integrity, and trust to everyone involved in the project
  • You can pick up new processes, tools, and technology quickly and you’re excited to learn new things
  • Open to trying things outside of your comfort zone – Be a trailblazer with projects!

The Senior Digital Project Manager will have:

  • 7+ years of Digital Project Management to include a variety of the below experience: web development, digital marketing and/or eCommerce required.
  • Demonstration of customer expectation management and experience in scope creep containment
  • Effective negotiation skills that maintain and nurture a good working relationship both internally and with the client
  • Reporting of project status (upcoming/completed work items, budget, schedule, risks) is critical
  • Demonstrates successful management of project timelines
  • Ability to manage budget allocations and overages
  • Ability to manage multiple projects in a fast-paced environment
  • Ability to think and act intentionally while under pressure
  • Excellent problem-solving skills to efficiently resolve day-to-day project challenges
  • Effective communication with all levels of stakeholders
  • Experience with mapping data flows to and from websites
  • Strong working knowledge and proficiencies utilizing Project Management Tools such as Confluence, JIRA, Smartsheets, Microsoft Project, PowerPoint and Excel
  • Experience with Project Management methodologies
  • Experience with Content Management and Ecommerce systems such as EPIServer, ASP.Net Storefront, Sitecore, Demandware, and Magento is strongly desired
  • Experience performing Quality Assurance of website and data feeds
  • Experience managing Ecommerce (B2B) website development projects is a bonus
  • Knowledge of Media, Strategy and or Email marketing is a bonus

#LI-Remote

Whereoware is an Equal Employment Opportunity Employer.