ServiceNow Product Owner

Information Technology Remote, United States

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Description

Position at Windward Consulting

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.  
 
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
 
Windward is seeking a highly skilled and experienced ServiceNow Product Owner to play a key role in transforming the ServiceNow platform into a strategic business enabler. This role bridges business needs and technical solutions by defining vision, gathering requirements, guiding delivery, and ensuring the platform delivers measurable value across the organization. 
 
The Product Owner owns the platform roadmap, prioritization, and strategic direction. They serve as the primary link between stakeholders and the delivery teams, ensuring alignment across business goals, technical feasibility, and best practices. The ideal candidate possesses a blend of technical expertise, product strategy, and exceptional customer‑facing skills to guide the platform’s direction and ensure it supports organizational priorities. 
 
Key Responsibilities 
  • Define and maintain the ServiceNow product vision and roadmap aligned with organizational objectives. 
  • Provide clear decision authority for ServiceNow work intake by triaging, evaluating, and prioritizing incoming requests to ensure alignment with business objectives and platform standards. 
  • Own and prioritize the ServiceNow backlog, including enhancement requests, defects, and new capabilities, ensuring all work is refined and delivered based on business value. 
  • Engage stakeholders to gather, refine, and prioritize requirements to ensure alignment with platform standards and business objectives. 
  • Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities. 
  • Ensure platform work remains focused on delivering measurable business outcomes. 
  • Provide subject matter expertise and trusted guidance for assigned ServiceNow application modules, ensuring best practices are followed by both customer and delivery teams. 
  • Manage dependencies, risks, and trade-offs associated with multiple ServiceNow initiatives. 
  • Drive platform governance, documentation standards, and long-term scalability of the ServiceNow ecosystem. 
  • Track platform performance, adoption metrics, and business outcomes to drive continuous improvement and maximize platform value. 
  • Support release planning, change management processes, and production deployments.  
Required Qualifications
  • Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field. 
  • 3-5+ years of experience working with ServiceNow platforms, including experience as a Product Owner or Business Analyst. 
  • Demonstrated experience facilitating requirements gathering through workshops, interviews, and system reviews. 
  • Experience designing processes and writing user stories within an Agile environment. 
  • Familiarity with ServiceNow data structures, tables, and workflows 
  • Strong analytical and problem-solving skills with high attention to detail. 
  • Excellent communication, facilitation, and stakeholder management skills. 
  • Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools). 
  • Experience with ITIL processes and frameworks. 

Required Certifications 

  • Certified Implementation Specialist – IT Service Management (CIS-ITSM) 
  • ServiceNow Certified System Administrator 
Preferred Qualifications 
  • ITIL v3 or v4 Certification 
  • Additional ServiceNow certifications in areas such as SAM, GRC, or SPM
Location  
  • Remote 
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. 
 
Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. 

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

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