Windward Consulting Careers

Description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are seeking a ServiceNow Developer to join our growing team. This role is pivotal in driving the success of our ServiceNow practice area and will be embedded in an agile delivery environment. The ideal candidate will bring deep technical expertise in ServiceNow development, integrations, and implementation, with a strong understanding of ServiceNow's delivery model and best practices.

This position requires hands-on experience with ServiceNow application development, data integrations, and module implementations across ITSM and other ServiceNow products. You will collaborate with IT professionals, vendors, and business stakeholders to design, develop, and deliver scalable ServiceNow solutions.

Key Responsibilities:

• Lead and execute end-to-end ServiceNow implementations, including custom application development and integrations.
• Design and develop ServiceNow integrations via Workflows, Scripted Rest Endpoints, and Scheduled Jobs with external systems using REST, SOAP, and IntegrationHub spokes.
• Define data schemas for new tables, ensuring proper preferences, naming conventions and other best practices.
• Create ACLs and Roles for access security of newly created applications and tables
• Create business rules, scheduled jobs, client side scripts and other platform customizations
• Apply ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) skills to configure and customize modules including ITSM, ITOM, HRSD, and others.
• Conduct requirements gathering sessions, document detailed functional and technical requirements, and translate them into ServiceNow solutions.
• Develop and maintain Service Catalogs, Knowledge Bases, and other core ServiceNow components.
• Collaborate with architects to design scalable and maintainable solutions, including data governance and foundational data models.
• Provide technical assessments, documentation, and guidance throughout the development lifecycle.
• Support platform upgrades, patching, and performance optimization in collaboration with ServiceNow administrators.
• Mentor junior developers and contribute to continuous improvement of development practices and standards.
• Advise on technical architecture, risks, and impacts to business processes.

Qualifications:

• 3+ years of hands-on ServiceNow development experience, including custom applications and integrations.
• Proven experience with ServiceNow ITSM, including Incident, Problem, Change, and Request modules.
• Strong understanding of ServiceNow data structures, table relationships, and data governance.
• Experience with IntegrationHub, custom spokes, and external system integrations.
• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and deliver high-quality solutions.
• Strong problem-solving skills and a proactive, solution-oriented mindset.

Education Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
• ServiceNow ITSM Certified Implementation Specialist (CIS), and preferably one additional CIS.
• ServiceNow Certified Application Developer (CAD)

Work Locations:

• Remote

Travel Required:

• No

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.