Regional Leasing Consultant
Description
Regional Leasing Consultant | Seattle, Chicago, Denver
The Regional Leasing Coordinator is responsible for managing prospect leads, conducting virtual property tours, and achieving leasing targets. They prioritize tasks using CRM software, build rapport with prospects, convert appointments to tours, and ensure a seamless experience with on-site associates. The ideal candidate exhibits strong communication skills, follows up diligently, and utilizes technology platforms to help prospects find their new home. They must have knowledge of the local market and cross-sell properties. The Regional Leasing Coordinator also plays a crucial role in executing corporate sales programs.
For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Responsibilities:
- Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication.
- Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows.
- Ensure same-day tours are confirmed with prospective residents.
- Engage in prospect communication based on their specified preferences.
- Conduct purposeful and conversion-focused phone calls with both incoming and outgoing prospects, aiming to secure appointments, converting calls to virtual tours and/or applications.
- Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties.
- Ability to cross-sell local communities to meet and exceed prospect preferences.
- Incorporate Realync pre-recorded videos into all communications to enhance the prospect's experience.
- Educate and promote the benefits of becoming a Windsor Resident, including Bilt Rewards to prospective clients.
- Knowledgeable about the job market, local businesses, community activities, and community demographic lifestyle preferences.
- Conduct quarterly competitor shopping by evaluating a rotating selection of competitor properties.
- Regularly conduct tours of all assigned properties on a quarterly basis, with additional tours scheduled upon request in response to property renovations, upgrades, or significant changes that may impact sales presentations.
- Ensure proper execution and utilization of all leasing-related programs and technologies, meeting company expectations. This includes corporate programs and technologies such as Realync, EliseAI, Engrain, Bilt, etc.
- Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.
- Travel required at least 10% of the time.
Role Expectations:
- Weekend work required.
- Meet outlined follow-up expectations according to policies and procedures.
- Overdue tasks at zero by noon each working business day.
- Action Required number at or below 10 for all assigned properties by end of each working business day.
- Travel is required to local sites on a quarterly basis.
- This role requires strict adherence to the Hybrid-Remote Work Policy.
For more information, visit: Benefits!
Compensation:
- Hourly: Starting rate is $24.32 per hour or $50,586 annually. The full range is $24.32 - $30.40 depending on years of experience, tenure, and location.
- Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.Total Starting Annual Compensation Potential:
• $60,703 ($50,586 + $10,117 bonus potential)
Qualifications:
- One to two years related experience and/or training; or equivalent combination of education and experience.
- An equivalent combination of education and experience will also be considered.
- Experience working in a multifamily environment and/or property management operations.
- Knowledge of Funnel CRM preferred.
- Knowledge of Microsoft Office 365 required.
- Transferable apartment industry sales related experience preferred.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
Windsor Property Management Company is an Equal Opportunity Employer.