Description

TECHNICAL ACCOUNT MANAGER – Telco Partners

Seoul, Korea

ABOUT WIND RIVER

In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformations of our customers with a new generation of Mission Critical AI Systems, in a world with the most exacting standards for safety, security, performance, and reliability.

Wind River’s impact spans critical infrastructure domains such as Telecommunications, including 5G; Industrial (automation, sustainable energy, robotics, mining); Connected Healthcare and Medical Devices; Automotive (connected and self-driving vehicles); and Aerospace & Defense. 

We were recognized by VDC Research in July 2020 as #1 in Edge Compute OS Platforms, overtaking Microsoft as the overall commercial leader.  Wind River regularly wins industry recognition for excellence in IoT security, cloud and edge computing, as well as 8 consecutive years as a “Top Workplace.”  If you’re passionate about amplifying your impact on the world in a caring, respectful culture that is based on growth mindset, diversity, inclusion and customer focused, come join us and help lead the way into the future of the intelligent edge!

ABOUT THE OPPORTUNITY

The Wind River Telco Partner Ecosystem Team is looking for an experienced professional to join us as a Telco Partner TAM (Technical Account Manager).

Optimized for the network edge, the solutions you will support address service provider’s complex challenges of deploying and managing a physically distributed, cloud native infrastructure for the far edge with a focus on 5G.  Wind River is a leader in delivering software for the intelligent edge and success will be determined by our ability to innovate with velocity and deliver at the solutions level. 

At Wind River, you will have the opportunity to work in a dynamic and fast-paced environment, with a highly motivated and multicultural team spread across the globe. In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformations of our customers with a new generation of Intelligent Edge Solutions to the most exacting standards for safety, security, performance, and reliability.

Interface & Collaboration

• Work with Wind River’s strategic Telco Partners as well as partners in the telecom ecosystem such as hardware vendors, telecom equipment providers (RAN, 5G, etc.), telecom software vendors (Core, OSS, BSS), etc.
• Develop relationships with Telco Partner key technical stakeholders, understand their product architecture and how it interacts with Wind River’s products, share best practices, provide technical and architectural guidance, manage technical requests and drive resolution of technical issues between operators and Wind River Product Management, Engineering and field teams.
• Work with cross-functional teams in Product Line Management, Telco Engineering, Sales, Enablement and R&D team to co-innovate with Telco Partners.
• Work closely with Telco Partners to develop and lifecycle innovative solutions that deliver compelling solutions to the market and accelerate the adoption of Open RAN.
• Develop relationships with key technical stakeholders to understand the Telco Partner’s objectives, top business and technical goals and priorities.
• Success will be determined by our ability to innovate with velocity and deliver at the solutions level. 

Responsibilities

• Work with your business partner, the Telco Partner Account Director, to grow Wind River’s business at your assigned Telco Partners
• Manage and document technical aspects of Telco Partner designs with Wind River
• Provide advice and guidance about current and future Wind River products
• Perform technical reviews to inform CSPs of roadmap and technology changes and potential impacts to their designs in conjunction with other Wind River cross-functional teams
• Collect requests and identify technical issues from CSPs, collaborate and drive to resolution with Wind River Product Management, Engineering and Support teams to address those requests
• Provide regular updates to Wind River leadership teams
• Build a sense of trust with Telco Partners and serve as their technical advocate within Wind River
• Collaborate with Wind River Partner teams and support their partner pursuits
• Own technical responses to RFI/RFPs working collaboratively with Telco Sales Engineering
• Travel, as necessary, to visit Telco Partners and attend events
• Coordinate with other technical teams (e.g., support, SE, R&D, PLM) to drive solutions for Telco Partner issues, plan and drive pre- and post-sales technical initiatives

ABOUT YOU

Core Competencies & Qualifications

• This is a Partner facing position and requires comfort with Partners and customers, creating and delivering presentations and issue resolution
• Enjoy working on leading edge technologies and projects
• Expertise in virtualization, containers, Kubernetes, Docker, and cloud-native technologies
• Experience in open-source projects such as Ansible, OpenStack, StarlingX, Git and Markdown
• Working/functional knowledge of network stacks, switching, routing, etc.
• Strong knowledge of wireless/cellular telecom, and 5G edge deployments
• Experience in network system-level solution design
• Exposure to SDN concepts, Network Function Virtualization (NFV), Orchestration, ORAN and ETSI-MANO
• Linux (Centos, RedHat) background covering deployment, image build, application, and administration
• Proficient with various programming languages including Python scripting like Ansible, Perl, etc.
• Competent comprehension of enterprise architecture and strategic business drivers
• The ability to work on a team and independently on multiple high priority projects.
• Be willing to work in an ambiguous environment and willing to self-learn
• Verbal communications via articulation of past project details and outcomes and written communication skills
• Organizational and interpersonal skills, plus proven relationship building abilities.
• Bachelor's Degree or MBA
• 7+ years of experience in a customer facing technical role