Manager, Project Management – Services

Customer Success - Services Tokyo, Japan


Description

Position at Wind River

Wind River

In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and reliability. Success will be determined by our ability to innovate with velocity and sell at the solutions level.

Wind River’s impact spans critical infrastructure domains such as telecommunications, including 5G; industrial (automation, sustainable energy, robotics, mining), connected healthcare and medical devices, automotive (connected and self-driving vehicles), and aerospace & defense. We were recognized by VDC Research in July 2020 as #1 in Edge Compute OS Platforms, overtaking Microsoft as the overall commercial leader. Wind River regularly wins industry recognitions for excellence in IoT security, cloud and edge computing, as well as 8 consecutive years as a “Top Work Place”. If you’re passionate about amplifying your impact on the world, in a caring, respectful culture with a growth mindset, come join us and help lead the way into the future of the intelligent edge!

ABOUT THE OPPORTUNITY

Wind River Professional Services (PS) has been helping clients implement good ideas for more than 20 years. For any technical or business challenge, our Professional Services team offers a valuable blend of skills, contacts, knowledge, intellectual property, flexible resources, design processes, and a CCMI level 3 project management methodology to get the job done.

The Project Manager, Professional Services is responsible for meeting growth targets of Professional Services across the APAC&Japan organization and has the following main areas of responsibility.

Responsibilities

Proposal Development, Estimation and Presales support

Work with services sales staff and key technical leads to qualify presales opportunities, perform architecture tradeoff analysis, and project feasibility, document proposed product solutions, estimate costs and schedules, prepare written proposals, and present proposals to customers. This includes but is not limited to the following responsibilities:

  • Primary customer interface for discovery and evaluation of requirements.
  • Work with Sales and Sr. Management throughout presales life cycle.
  • Request and manage assigned presales technical resources during architecture definition and project feasibility stage.
  • Prepare project plan with schedule, resources needs and costs.
  • Conducting technical presentations to customers.
  • Prepare formal project proposals.
  • Assist in sale of proposal to customer.

Manage Project Execution

Set up the project development team and manage the team to complete design projects on time and within budget while meeting feature and contract requirements and ensuring high levels of customer satisfaction.  This includes but is not limited to the following responsibilities:

  • Define needed team structure and technical requirements for all staff members.
  • Work with Resource Management Office to request, evaluate and select all team members and needed project resources.
  • Act as primary customer contact throughout project engagement.
  • Manage project team throughout entire project life cycle.
  • Define standards and procedures for project execution, deliverable documentation, design reviews, testing, and document control.
  • Actively manage project risks.
  • Prepare and deliver weekly project status reports to customer.
  • Manage and update project plans as needed.
  • Primary responsibility for project costs and project profitability.
  • Working with customers through acceptance of deliverables.
  • Task management for all assigned team resources throughout project.
  • Management of employees including training, performing evaluations, and mentoring for technical and career development.
  • Ensuring customer satisfaction.


ABOUT YOU

Core Competencies & Demonstrated Success

  • Demonstrated strength in: planning and organization; verbal and written communications; effectiveness as a team member and leader; drive and perseverance in accomplishing goals; professional integrity; adaptability to new projects; resourcefulness; energy and motivation to initiate and complete tasks; and enthusiasm building expertise in the technology.
  • Proven experience of managing complex software projects & handling customer relationship.


Qualifications

  • 10 years engineering experience with hardware or embedded software design.
  • 5+ years engineering management experience.
  • Engineering management skills as demonstrated by experience successfully planning and managing multiple engineering projects; building and leading teams of 10 or more engineers; and directing the design and troubleshooting of complex software or hardware.
  • Experience leading consulting projects or providing engineering services in designing embedded software or hardware preferred.
  • Bachelor's Degree in Electrical Engineering, Computer Science, or equivalent.
  • Native level of Japanese.
  • Good command of written and spoken English (TOEIC 800+ preferred).
  • Up to 10% travel required.


BENEFITS & PERKS

  • Social Insurance
  • Group life and Medical Insurance
  • Annual Leave
  • Summer Vacation
  • Special Leave
  • Birthday and Volunteer Time off
  • Competitive Benefits Package
  • Training Subsidies
  • Employee Assistance Program
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Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.