Sales Support Coordinator
Description
Sales Support Analyst
UK
Wind River
In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and reliability. Success will be determined by our ability to innovate with velocity and sell at the solutions level.
Wind River’s impact spans critical infrastructure domains such as telecommunications, including 5G; industrial (automation, sustainable energy, robotics, mining), connected healthcare and medical devices, automotive (connected and self-driving vehicles), and aerospace & defense. We were recognized by VDC Research in July 2020 as #1 in Edge Compute OS Platforms, overtaking Microsoft as the overall commercial leader. Wind River regularly wins industry recognitions for excellence in IoT security, cloud and edge computing, as well as 8 consecutive years as a “Top Work Place”. If you’re passionate about amplifying your impact on the world, in a caring, respectful culture with a growth mindset, come join us and help lead the way into the future of the intelligent edge!
ABOUT THE OPPORTUNITY
The mission of the Sales Support Analyst team is to support the Sales Team in all aspects of the operational tasks as part of the sales order process, thereby allowing our sales professionals to concentrate on seeking out new business, new logos and maintaining, and extending existing customer relationships. This role would be remote, with occasional travel to meetings if required. This individual will work with our EMEA-based account managers, across a wide range of market vertical sectors, including industrial, consumer, networking and A&D.
Interface & Collaboration
Members of the Sales Support Analyst team collaborate with other sales colleagues across the EMEA region including Finance, Export and Legal departments. Some based in the US, on a regular basis to support the Sales Team during the entire sales process life cycle. The main objectives are customer and sales team satisfaction (timely response and resolution of issues).
Responsibilities
- Support the Sales teams with operational tasks and processes related to sales transactions and customer support.
- Collaborate with the Sales teams to prepare quotes and generate proposals using Salesforce CPQ.
- Order processing/booking.
- Review order documents, book Standard, Renewal, and Services orders, coordinate invoice generation and license information.
- Coordinate the resolution of issues with various groups, including Legal, Finance, Credit and Collections, Licensing, and Deal Desk, to ensure proper order fulfillment of non-standard transactions.
- Create standard legal documents.
- Manage internal processes to ensure compliance with legal and business requirements.
- Handle and track customer requests including:
- License updates, including addition of new product and updates/upgrades of existing product.
- Name changes/assignment of licenses.
- Customer documents, including surveys and questionnaires.
- Report on products to assist the sales team with pre-sale work and corrections.
- Maintain data integrity through consistent quality control practices to ensure accurate information is reflected in both the Sales Force and ORACLE database.
ABOUT YOU
Core Competencies & Demonstrated Success
- 3+ years of related professional experience
- Collaborative & open-minded personality
- Desire to work in a team, contributing wherever necessary to ensure the “job gets done”
- Excellent communication skills
- Ability to work under pressure, particularly at quarter and year-end.
- Advanced time management skills
- Fluent English language knowledge, both written and spoken
- Experience with Excel, Word, MS office, Sales Force/CPQ, Oracle
Qualifications
- College degree
BENEFITS & PERKS
- Birthday and Volunteer Time off
- Competitive Benefits Package
- Life and Disease Insurance
- Annual Medical Check-up
- Selective Working Hour
- Employee Assistance Program
Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.