Senior Engineer - Technical Support(RTOS)

Customer Success - Customer Support Organization (CSO) United States


Description

Position at Wind River

Wind River

In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformations of our customers with a new generation of Mission Critical AI Systems, with the most exacting standards for safety, security, performance, and reliability. Success will be determined by our ability to innovate with velocity and deliver at the solutions level.  

Wind River’s impact spans critical infrastructure domains such as telecommunications, including 5G; industrial (automation, sustainable energy, robotics, mining)connected healthcare and medical devices, automotive (connected and self-driving vehicles), and aerospace & defense. We were recognized by VDC Research in July 2020 as #1 in Edge Compute OS Platforms, overtaking Microsoft as the overall commercial leader. Wind River regularly wins industry recognitions for excellence in IoT security, cloud and edge computing, as well as 8 consecutive years as a “Top Work Place”. If you’re passionate about amplifying your impact on the world, in a caring, respectful culture with a growth mindsetcome join us and help lead the way into the future of the intelligent edge! 

ABOUT THE OPPORTUNITY

If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.

Our customers use Wind River Systems products (on-prem and SaaS)to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.

You will work with standard off-the-shelf and custom hardware or simulated designs and systems, troubleshooting not only for OS issues but the possible interaction problems between the hardware design and the software applications of our customers throughout their life-cycle and help them successfully reach their business goals by implementing Wind River’s products and services.

You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.

You will master skills in a wide range of Wind River tools and OSes such as VxWorks, IDEs, compilers, Simulators, Hypervisor etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.

You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software, and everything in between).

Responsibilities

  • Debug and resolve customer issues in a timely and professional manner.
  • Establish a deep understanding of customer needs for your area of expertise and leverage those insights to provide outstanding solutions.

  • Manage ongoing defects/incidents, system configuration, and testing for Wind River products.

  • Engage in internal and customer-facing meetings.

  • Work with cross-functional teams to improve Wind River support processes.

  • Proactively contribute content to the various Knowledge Bases within Wind River

  • Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.

  • Be available for after-hours duties in case if there is a need for 24/7/365 coverage.

ABOUT YOU

  • 3-5+ years experience required.

  • Experience with RTOS(VxWorks, Green Hills, FreeRTOS, etc).

  • Familiarity with Wind River Systems product is a plus.

  • Experience in Device Drivers, BSP, HW design, Networking, and other technologies used in embedded system applications.

  • Understanding and experience with virtualization and simulation technology like QEMU or similar.

  • Experience with networking applications, Core TCP/IP, Multicasting, Routing, etc. a plus

  • Familiarity of major processor families: PowerPC, Intel, ARM, and RISC-V, including multi-core.

  • Understanding and experience in high-level languages and application of C/C++, RUST, Python, etc.

  • Understanding of IaaS like AWS, Azure, etc.

  • Exposure and understanding of systems using AI/ ML.

  • Excellent written and oral communication skills.

  • Linux and Windows host environments.

  • Troubleshooting and debugging issues in a real-time embedded environment.

  • Exceptional team player who works well in a collaborative environment.

  • Self-managed, fast learner with the desire and ability to master new technologies.

  • Bachelor or Masters degree in Computer Science, Electrical Engineering, Data Science, Math, Physics, or related technical field.

BENEFITS & PERKS

  • Pet-Friendly Environment
  • Pet Insurance
  • Christmas, Thanksgiving & July 4th Soft Shutdown periods
  • Birthday and Volunteer Time off
  • 401K + Company Match
  • Competitive Benefits Package
  • Virgin Pulse Wellness program
  • Management Training

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Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.