Wind Creek Hospitality Careers

Description

POSITION PURPOSE:

The primary responsibility of the Auditor - Revenue is to thoroughly and accurately complete the daily audits of all gaming revenues, non-gaming and other related activities. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES: 

• Arrive for shift on time and in proper attire.
• Gathers audit work from related departments and completes assigned audits according to documented procedures.
• Ensures that all completed audits are within the guidelines set forth by the PA Gaming Control Board and Wind Creek’ internal controls.
• Assists in the preparation of all month end, quarter end, and annual compliance requirements of the PA Gaming Control Board (PGCB) and the Sarbanes-Oxley Act (SOX).
• The ability to examine or verify for accuracy, income received from business activities.
• Perform daily audits of all property revenues with accuracy and efficiency by obtaining audit paperwork and backup, reviewing and recording audit results.
• Report correct and audited figures to relevant property executives within established time frame.
• Complete notices of exception to all departments to communicate daily audit results.
• Track and monitor coupons and other complimentary settlements through daily counting and audits.
• Provide excellent internal customer service by providing accurate audit results and data.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek’ standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.

Minimum Employment Requirements

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

 Specific Position Requirements: 

• Prior revenue auditing experience is preferred.
• Must have working knowledge of excel and word, and ability to use a ten key calculator proficiently.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.