Wind Creek Hospitality Careers

Description

The primary responsibility of the Manager – Conference Sales is to oversee on property Banquet Event execution to ensure group sales, catering and banquet events are delivered at high standard of quality and efficiency.

• Execution of group details including food and beverage, hotel room rooming needs, amenities, special requests, and other details pertinent to meeting and exceeding client expectations.
• Act in collaboration with Manager - Sales for re-booking of future events.
• Participate in key site inspections and client events.
• Establish direct efforts to achieve individual room night goal.
• Generate proposals for RFP’s for space only business.
• Negotiate contracts for space only business.
• Identify priority markets and accounts.
• Develop active communication and close rapport with CVB, Planner Associations and sources of other sales information.
• Take responsibility of specified accounts or markets.
• Executive Sales Trips beneficial to specific market segment.
• Participate in key industry events and tradeshows.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Work on actual project or service to help achieve the objectives of the department.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
• Conducts skip level meetings with departmental management and line level staff.
• Conducts divisional/departmental staff meetings at least once per month.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with Wind Creek’s Comp Matrix.

• 18 years of age, proof of authorization/eligibility to work in the United States,
• High School Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Work varied shifts, including weekends and holidays.

• Bachelor’s Degree in related field.
• OR Three (3) – Five (5) years’ of relevant management experience.
• Two years (2) of previous hotel sales experience in a 4-5 star hotel/resort required.
• Established relationships in the NY, NJ and Philadelphia Corporate Meetings Market preferred
• Must be proficient in PC software (Windows, Excel, MS Word, Delphi).
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.

Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.