Description

LaminArt is the design-forward brand of Wilsonart that provides interior design and architectural professionals with an exceptional selection of innovative, design-statement surfaces. LaminArt products are used globally to create sophisticated spaces, primarily in the hospitality industry, including restaurants, entertainment and sports venues, and luxury hotels.

We're currently seeking a FT Customer Service Coordinator!

Location: Schaumburg, IL
Hours: M-F, 8a - 5p
Pay: $19+/hr
Benefits: Full benefits package, including medical, dental, and vision insurance, 401K match, PTO after 30 days, and more!

RESPONSIBILITIES

• You’ll be responding to customer requests to place orders, checking stock & pricing, managing the return process, handling other inbound inquiries, and documenting all inquiries in our computer database.
• You’ll use your exceptional phone presence, people skills, and problem-solving ability to resolve customer issues and complaints.
• You’ll be handling customer inquiries via email with your strong written communication skills and knowledge of email etiquette.
• As a small business within a large firm, successful candidates must acclimate well to our “all hands on deck” culture in which we support all facets of the business. You’ll help out others when needed, and you’ll get the same in return!

REQUIREMENTS

• As a high-end distributor, customers expect outstanding service. Candidates must be exceptionally articulate, personable, and possess a strong attention to detail.  
• A strong phone presence and excellent written/verbal communication skills are required.
• Must have a great attitude, genuinely enjoy talking to customers, and be proactive in helping them resolve any issues.
• Must work well individually as well as part of a team.
• 2 years of office experience preferred (e.g. administrative, customer service, executive assistant, call center, etc.)

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.