Company Overview

Headquartered in Austin, Texas, Wilsonart is a world leading manufacturer and distributor of engineered surfaces with approximately $1.4b in annual revenue and a global workforce of more than 4,500. Wilsonart surfaces are used in the office, education, healthcare, residential, hospitality and retail markets. Wilsonart, operating under the Wilsonart®, Resopal®, Polyrey®, Arborite®, Laminart®, Bushboard™, Mermaid™, Shore®, Ralph Wilson®, KML®, NewLeaf®, Wetwall®, Durcon® and Technistone® brands, manufactures and distributes High Pressure Laminate, Quartz, Solid Surface, Coordinated TFL and Edgebanding and other engineered surface options. Wilsonart does business in more than 100 countries with manufacturing operations in North America, United Kingdom, France, Germany and Czech Republic.

Positioned for Future Growth

An extensive global manufacturing footprint, state-of-the-art process technologies, and scalable Global distribution capabilities provide a meaningful competitive advantage with excellent brand recognition and a reputation for product innovation and superior service which allow for strong and stable margin performance and robust cash flow conversion.  We have a strong company culture and an extremely talented employee base as well as a dedicated and invested core Executive Leadership Team.

Our History

For more than 60 years, Wilsonart has honored our founders' promise to provide our customers with industry-leading products and service.  In November 2012, Wilsonart became a new, independent company when Clayton, Dubilier & Rice ("CD&R") and Illinois Tool Works Inc. (NYSE:ITW) completed a transaction for the sale of ITW's Decorative Surfaces business unit. CD&R acquired a majority stake in the new freestanding business and ITW retained an ongoing ownership stake. 

Founded in 1978, Clayton, Dubilier & Rice is a private equity firm with an investment strategy predicated on producing financial returns through building stronger, more profitable businesses. The Firm’s partners and advisors include a combination of skilled investment decision-makers and seasoned corporate leaders from major global enterprises. Since inception, CD&R has managed the investment of more than $18 billion in 56 businesses with an aggregate transaction value of approximately $90 billion. The Firm has offices in New York and London. For more information, please visit http://www.cdr-inc.com/. 

Illinois Tool Works or ITW (NYSE: ITW) is a Fortune 200 company that produces engineered fasteners and components, equipment and consumable systems, and specialty products. It employs more than 50,000 people, and is based in Glenview, Illinois, with operations in 57 countries. 

Our Mission and Values 

Wilsonart is driven by a mission to create surfaces people love, with service you can count on, delivered by people who care. Wilsonart is driven by providing beautiful, hard-working, on-trend and high performing engineered surfaces for whatever you need to cover. For decades, our companies worldwide have given designers and builders the right tools for the job, no matter how specialized. Today, we bring you a portfolio of solutions, both decorative and functional, that spans retail, hospitality, healthcare, education, office and institutional applications. 

Service You Can Count On.

Wilsonart is dedicated to getting our customers what they want, when and how they want it. From a North American fleet of trucks, to strategically located distribution centers around the world, we can service the globe with our expanding range of products and services.

People Who Care.

Over 4,500 people strong, Wilsonart is made up of dedicated people who care about doing the right thing, every day. Whether it’s making a flawless sheet of high pressure laminate, volunteering at a community house raising or sourcing sustainable materials, Wilsonart people care deeply about what they do, who they do it for, and how they do it.

Administrative Coordinator II

Wilsonart, in Bethpage, currently has an opening for an Administrative Coordinator II. As a Wilsonart Administrative Coordinator, you will be the first point of contact for our customers, and a crucial member of our team. We are looking for a self-driven and customer focused individual to handle incoming/outgoing calls and emails with a blend of professionalism and care. Your day-to-day responsibilities will include responding to customer inquiries, order entry, electronic filing, resolving customer needs, and fulfilling requests with precision and adherence to our internal policies and procedures. You will work directly with customers as well as perform a variety of other administrative tasks, as required. This position involves extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform duties in accordance with specific instructions and established work methods
• Build and maintain customer relationships
• Develop and maintain a comprehensive understanding of internal policies, procedures, and services, encompassing both departmental and operational aspects
• Efficiently utilize internal systems for logging and retrieving information, ensuring accurate and timely data entry
• Process orders and inquiries from customers through various channels such as telephone, email, or in person, delivering responses within specified turnaround times
• Respond to telephone inquiries and complaints promptly, accurately, and courteously, adhering to standard operating procedures
• Investigate and resolve customer problems, escalating challenging situations to the appropriate party when necessary
• Meet or exceed standards for call volume and service level as per department guidelines
• Build collaborative relationships within the organization
• Performs other tasks as required

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of company policies and procedures
• Skilled in resolving non-routine questions and problems
• Skilled in operating office machines
• Skilled with Microsoft Office Suite, especially Outlook
• Ability to multi-task while remaining organized
• Ability to follow directions, take notes, and self-start.
• Bi-Lingual is a plus (English/Spanish)

MINIMUM REQUIREMENTS

EDUCATION

High School Graduate or GED plus 90 semester hours of college in Business Administration or a closely related field

EXPERIENCE

3+ years of related experience or equivalent combination of education and experience

PHYSICAL REQUIREMENTS: 

Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

ENVIRONMENT: Located in a comfortable indoor area. Examples: executive, management and support positions

PAY RATE: $23.53/hour