Quality Manager
Description
Role Summary
- Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives.
- Work closely with operations, engineering, maintenance, and support teams to identify risks early, improve process capability, and strengthen quality at the source throughout the plant.
- Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfaction
Key Responsibilities
- Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues.
- Partner with internal teams to identify recurring customer issues and implement permanent corrective actions to prevent repeat failures.
- Lead plant efforts to improve internal quality performance by reducing defects, scrap, rework, and process variation.
- Drive a proactive quality approach focused on prevention, early detection, and process control rather than reactive inspection.
- Oversee product audits, in-process checks, and finished goods quality processes to ensure products meet specifications before shipment.
- Lead root cause analysis, corrective action, and preventive action activities for quality issues, non-conformances, and process deviations.
- Use data, audits, and observations to identify risks early and drive actions before issues impact the customer.
- Facilitate cross-functional quality improvement projects that support plant goals for quality, service, and cost.
- Develop and lead the quality team through coaching, training, performance management, and technical support.
- Maintain and improve the Quality Management System and support customer, regulatory, and internal audits.
Qualifications and Skills
- Bachelor’s degree in Engineering or related field preferred.
- Minimum 4+ years of experience in quality, manufacturing, or process improvement leadership roles.
- Prior experience leading customer quality, internal quality systems, and defect reduction initiatives in a manufacturing environment.
- At least 3 years of people leadership experience, with proven ability to coach, develop, and lead teams.
- Strong knowledge of quality systems, audits, inspections, root cause analysis, and corrective/preventive action processes.
- Strong analytical, troubleshooting, communication, and cross-functional collaboration skills.
- Customer-focused, proactive, organized, and results-oriented with the ability to manage multiple priorities in a fast-paced manufacturing environment.
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.