Quality and Operational Excellence Manager
Description
Win at Wilsonart
At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.
You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.
You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.
Here, you’ll win with:
Support that keeps you well
• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents
Opportunities to grow
• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals
Time for what matters
• Paid vacation and holidays in your first year
• A culture that respects work-life balance
We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.
Position Overview:
Wilsonart in Temple, TX is looking for a Quality and Operational Excellence Manager.
The Quality and Operational Excellence Manager will lead the deployment of quality assurance principles, structures, and processes for assigned manufacturing operations. This role is instrumental in ensuring product quality aligns with customer and company requirements while fostering operational excellence through continuous improvement initiatives. The manager will oversee quality-related processes, including inspections, audits, and RCA/CAPA investigations, while mentoring and developing associates to meet the highest standards of performance and compliance.
Key Responsibilities:
Quality Leadership and Assurance:
- Lead the development of a QA mindset across the team by providing training, coaching, performance evaluations, and technical support.
- Oversee the release of finished goods (FG), ensuring production records are accurate, complete, and compliant with standards.
- Implement and maintain Quality Management Systems (QMS), integrating quality with environmental and health & safety systems.
- Manage incoming materials through inspection, testing, and control approvals to ensure compliance with quality standards.
Customer and Stakeholder Engagement:
- Act as a key liaison with clients to resolve quality-related issues, align on standards, and improve customer experiences.
- Facilitate regular reviews of quality metrics, track KPIs, and coordinate quality improvement initiatives with stakeholders.
Operational Excellence and Continuous Improvement:
- Support and deploy local Quality and Operational Excellence strategies to accelerate operational improvements.
- Facilitate structured problem-solving frameworks, utilizing RCA and CAPA investigations to resolve deviations, non-conformances, and quality issues.
- Lead quality improvement teams and initiatives, promoting a culture of continuous improvement.
Training and Development:
- Oversee the Quality Training Program for direct and indirect reports, providing technical and functional guidance.
- Deliver quality-related training to other stakeholders to enhance their understanding of QA principles and processes.
Audits and Compliance:
- Assist in preparing, handling, and hosting regulatory and customer audits in collaboration with the Quality Compliance team.
- Ensure compliance with GMP regulations and other applicable quality standards.
- Conduct regular product audits, quality records reviews, and compliance checks to ensure consistent adherence to standards.
Qualifications and Skills:
Education and Experience:
- Bachelor’s degree in engineering or a related field.
- Minimum of 4+ years of experience in quality assurance, product audits, and quality control principles, including GMP regulations and validation processes.
- At least 3 years of people management experience, with proven ability to mentor and coach quality teams.
Technical Competencies:
- Proficient in quality management tools, data analysis, and problem-solving methodologies (e.g., RCA, CAPA).
- Strong troubleshooting and technical acumen, with hands-on experience in quality improvement and process validation.
- Familiarity with ISO standards, GMP regulations, and other industry requirements.
Soft Skills:
- Excellent communication and technical writing skills, with the ability to engage effectively with internal and external stakeholders.
- Customer-focused, proactive, and solution-oriented, capable of resolving quality challenges efficiently.
- Organized and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment.
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.