ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Performs duties in accordance with specific instructions and established work methods

·         Enters orders via 10 key into internal system

·         Resolves routine questions and problems via phone, email, and occasionally in person

·         Assists the needs of the customer

·         Performs other tasks as required

KNOWLEDGE, SKILLS, AND ABILITIES

·         Skill in resolving routine questions and problems

·         Experience with Microsoft Office Suite, especially Outlook

·         Skill in data entry (10 key)

·         Ability to follow directions, take notes, and self-start

·         Ability to work under direct supervision

·         Ability to multi-task, while staying organized

MINIMUM REQUIREMENTS

EDUCATION:

High School Graduate or GED

EXPERIENCE:

1+ years

Fifteen semester hours of college in a related field may substitute for the required experience

WORKING CONDITIONS