Sr. IT Manager, Solutions Support
Description
Position Overview
The Sr. IT Manager, Solutions Support is a proactive leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company goals. This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four Solutions Analysts.
Key Responsibilities
- Service Delivery: Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for support tickets. Collaborate with Project Managers to ensure project execution aligns with business objectives.
- Business Analysis: Evaluate new business requests, translate them into technical requirements, and maintain accurate system documentation. Monitor and update the current solution portfolio to stay aligned with business needs and emerging technology trends.
- System Administration & Support: Perform software updates, maintain system configurations, and lead Tier 3/4 support escalations. Ensure clear documentation and smooth transitions to the support organization.
What We’re Looking For
- Bachelor's or master’s degree in computer science, information systems, project management, or related field, or equivalent IT experience.
- Minimum of five years in minimum of two IT solution development disciplines, with at least three years in IT management roles.
- Experience in the c-store, retail, and/or fuel wholesale industries is essential.
- Experience with enterprise resource planning (ERP) systems required; PDI Technologies experience strongly preferred.
- Strong understanding of emerging technologies and the ability to apply them to evolving business models.
- Excellent leadership, analytical, and communication skills, with the ability to work in an outsourced environment and navigate organizational dynamics.
Competencies
- Adapting and responding to change
- Working with people
- Delivering results and meeting customer expectations
- Analyzing
- Applying expertise and technology
- Deciding and initiating action
- Leading and supervising
- Planning and organizing
Work Environment & Travel
- Hybrid schedule: Two days in-office at our La Plata, MD headquarters (Tuesdays and Thursdays), with occasional additional days for training or meetings.
- Occasional travel to sites or conferences, with related expenses eligible for reimbursement.
Why You Should Join Wills Group
As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate.
Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission--it's our way of life! We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group!
Benefits and Perks
Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™, the Wills Group understands today's professionals desire meaningful careers with a culture that's as authentic as possible. We pride ourselves in fostering an environment that supports your overall development.
Look forward to joining a company that celebrates your wins whether big or small. You can count on us to provide industry-leading total rewards packages that include a range of benefits and perks that contribute to your overall well-being:
- Financial Well-being – Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
- Physical Well-being – Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
- Paid Time Off – Vacation, sick, personal, community engagement, and parental leave for new parents.
- Work/Life Balance – Hybrid and Flexible work environment, Employee Assistance Program, travel assistance, family life planning.
- Education and Development Opportunities – 100% tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
- Competitive Salary - Competitive pay matched to DC Metro area.
Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group.
Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #HQ