Catering Liaison
Description
SUMMARY:
Your role as a Catering Liaison will include coordinating and executing all catering orders at your store. Additionally, you will assist with and support the regional Prepared Foods vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
DUTIES:
- Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.
- Take catering orders over the phone and in person.
- Schedule and arrange delivery for catering orders.
- Communicate with all teams and review orders to ensure accuracy.
- Ring in all catering orders and maintain accurate sales records.
- Order all catering-related inventory.
- Clean and organize production station daily.
- Plan and execute catering demonstrations on the sales floor along with the Demo Specialist.
- Complete spoilage, sampling, temperature, and sweep worksheets as required.
- Support national, regional, and store programs.
- Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
- Operate and sanitize all equipment in a safe and proper manner.
- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
REQUIREMENTS:
- Previous kitchen, culinary, deli, restaurant, kitchen management, cooking or customer service experience preferred.
- Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers and team members.
- Ability to follow instructions and procedures.
- Ability to learn basic knowledge of all products carried in the department.
- Understand and communicate quality goals and ingredient information to customers.
- Ability to visually examine products for quality and freshness.
- Effective time management skills.
- Strong work ethic and integrity.
- Proper handling of knives and other cutting equipment.
- Available for flexible scheduling to meet the needs of the department.
- Knowledgeably communicate the product line to the customer.
- Ability to understand and complete departmental transfers.
- Ability to operate all necessary equipment.
- Strong organizational skills; basic computer skills.
- Ability to work a flexible schedule including nights, weekends and holidays as required.