Community Moderator - What to Expect

Editorial Remote


Description

What to Expect is looking for an enthusiastic and experienced Community Moderator (part-time, 10-15 hours/week) to help support our online community groups. Reporting to the Community Director, you work as part of the moderating team to monitor community group activity and engagements.

We are looking for someone to uphold the core values of the What to Expect brand while acting as the first point of contact for our active and engaged online community members.The ideal candidate will have exceptional communication skills and ability to settle disputes and create resolutions that align with our brand mission, rules and guidelines.

Role & Responsibilities

  • Foster a safe and supportive environment in online communities where members feel valued. 
  • Utilize various admin tools to manage incoming support requests and violation reports. 
  • Carefully review each inquiry with a high level of detail, identify appropriate course of action, remove abusive content. 
  • Collaborate with the moderating team to strategize solutions and escalate issues as needed.  
  • Review potentially sensitive user generated content and adhere to threat of harm and abuse guidelines. 
  • Support editorial, brand and sponsor initiatives with promotions and content curation. 
  • Provide daily insights and reporting information to create cohesive workflow and transparency.

Qualifications

  • Experience with moderation (forums, blogs, social channels, etc). 
  • High level of written communication skills. 
  • Readiness to review and remove highly sensitive and offensive content.   
  • Strength in conflict resolution and diffusing tense situations.  
  • Experience working in a fast-paced environment involving multiple online platform applications.  
  • Capable of building strong relationships with colleagues while working remotely. 
  • Bachelor’s Degree in related field preferred.
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