Support Coordinator

Administrative Charlotte, North Carolina


Description

Support Coordinator

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

  • Medical, Dental, and Vision
  • Continuing Education
  • 401k & Profit Sharing
  • Paid Holidays & Vacation
  • Short-Term Disability
  • Long-Term Disability Insurance (company paid)
  • Life Insurance (company paid)
Job Overview:
The Support Coordinator is responsible for meeting the daily, weekly and monthly support / administrative needs of the branch location. 

Support Coordinator Primary Responsibilities:
 
  •  Answer high volume of incoming customer calls.
  • Open service orders as needed in the computer system.
  • Assist with dispatching duties as needed.
  • Close service orders for billing upon completion of order using the computer system.
  • Assist in resolving customer problems/complaints.
  • Check parts in and out of inventory at the branch location to ensure accurate inventory control.
  • Insure return of warranty parts to corporate warranty department.
  • Ship and receive parts and equipment for the branch.
  • Keep parts stock clean and organized.
  • Generate accurate purchase orders for parts to corporate office and outside vendors.
  • Perform perpetual inventory as required and assist in annual inventory.
  • Run daily and monthly reports. Submit reports as required to corporate office.
  •  Performs other duties as required.
  Requirements:  
  • Two (2) or more years of experience as a Customer Support / Administrative Assistant with a service-oriented business.
  • Previous experience working with parts inventory is a plus.
Skills, Abilities and Other Requirements: 
  • Strong windows based computer skills including Microsoft Word, Excel and Access.
  • Strong work ethic.
  • Strong organization skills.
  • Good customer service skills.
  • Ability to handle multiple tasks simultaneously.
  • A Positive Attitude

FIND YOUR NEXT FAVORITE WORK HOME!!
Visit the 'Whaley Careers' and grow with us.
www.whaleyfoodservice.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.